Parker & Crowther Vets, Formby

We rang up about our dog who was clearly in distress, and asked if they had any same day appointments. The lady on the phone was very rude. My fiance informed her that the dog was in alot of pain , her response was that "another 24 hours wait to see a vet isn't going to hurt the dog." We took the dog to another vets who confirmed that the dog had been wrongly diagnosed int he first place also Not the best customer service.

Rufus went to see Phil Lauder this morning with a terrible ear infection, he had been shaking his head violently, and was very sad and miserable. Phil prescribed a new steroid/antibiotic gel that, after cleaning Ruffys ears, he administered. Phil said Rufus and I would see the difference by this evening. It's now 2000hrs,and Rufus is like a new dog, happy, playful and very loud. It was well worth the money. Many thanks.

Ashley is amazing. Very knowledgeable, kind and understanding. She is a credit to the team and goes above and beyond to help!

Maghull is a fantastic veterinary surgery but sadly I can't say the same about Formby. One of my cats developed what was thought to be an ear infection a couple of weeks before lockdown and samples were sent to the lab, he got worse the day after lockdown started. As maghull was closed I was sent to Formby. Luckily they share vets so I was able to see the same ones. More antibiotics, topical and a shot, and steroids for the discomfort. In their favour, their vet who I do rate did suggest if it came back that a referral was needed. Unfortunately, even with those notes their support staff decided to override her advice as below. A few weeks after discharge he was due a booster so I again took him to Formby and asked them to check his ear and they said all was fine. Literally a few days later he collapsed, his balance went and he couldn't move. Half his face fell and in a panic I rang them. They were dealing with other emergencies (completely fair) and she said I couldn't have an appointment. I replied that really wasn't good enough and he had to be seen, I know my pets and he was ill (again I think fair enough). No triage with a nurse was offered, and after being put on hold the unprofessional staff member came back to me and told me to drop him off and they'd see him when they could. I reluctantly agreed, but on the way rang my old vet surgery and described the symptoms and was told to bring him in immediately. So I turned the car round and drove there. Urgent refferal to a specialist, CT and MRI within the week after initial treatment and finally last week surgery to fix a problem so much more serious than the ear infection started off as. Thousands later (not a penny begrudged) and he's home on on the road to recovery. But if it was that place they'd still have me waiting to see him whenever they could. I had many happy years as a client at maghull but that receptionist and their entirely uncaring attitude nearly killed him. Its a shame that one surgery out of the 4 can put me off so much. But this place has gone down hill. Edit - the response below, I am not sure what else there is to say or discuss. Taking customer satisfaction seriously is all very well and good but I wish animal welfare was taken as seriously. Breaks my heart thinking how close he came to dying recently and just how little the person on the phone cared. Some amazing staff working for you, just a shame it's only as strong as the weakest links.

Fantastic team of vets and nurses. So supportive of us in the treatment of our ferrets and hamster. Stuart and Phil have a wealth of experience and are truly lovely people dedicated to offering the best. Huge thank you for your support.