City Bridge Dental Care

As always my dental treatment was of an exceptional standard provided by someone who is extremely capable, also extremely conscientious, wanting the best possible outcome for me as the patient - not just giving me a fish, but as the Chinese proverb says... teaching me to fish.

You would expect the most expensive private dentist in Winchester to offer excellent patient service. Think again. I have had 7-8 appointments and have never been seen earlier than 10 minutes late, usually 15-25 minutes. Last week I was telephoned by the practice asking me to reschedule my 10am appointment to 11.15am. It wasn't entirely convenient, but I agreed as a favour to the practitioner, whom I like. I arrived at 11.23am, having had some difficulty obtaining a parking ticket. I wasn't called, and so settled in for the usual wait . A few minutes later a receptionist said they would not honour the appointment, because it would make the next patient late. This despite the fact that the practitioner was not available when I arrived. They could 'fit me in' that afternoon. I refused this generous offer, having pm work commitments, and annoyed by its staggering hypocrisy. The patient waiting next to me commented they had done the same thing to her. There was no willingness to modify this stance, and no willingness on my part to stand this stunningly disrespectful behaviour, so we had arrived at a classic impasse. I left, and will find services elsewhere, where having my teeth cleaned will probably cost less than £150. On cost, I will just mention that on my first visit the managing partner estimated the cost of 'sorting out' my dental work at £17,000, though he did pop downstairs as I was leaving to tell me the good news that it was only £12,000.... I had the two crowns and two fillings I needed done elsewhere, to a very good standard, for less than £1300.

As always an excellent and friendly service

Everyone in the City Bridge team was conscientious and caring.

lovely team, helped me straight away