Dodingtons

Have purchased a number of items from Dodington Jewellers in the past and been happy with the service. Unfortunately, our recent experience hasn't been good. We took my husbands replacement silver wedding ring in for re-sizing, back in March. Due to the lock down we appreciated, it wouldn't be done until they re opened. So when we rang to ask, they seemed unable to tell us anything about the ring and my husband rang 3 times to ask and in the end went into the shop 2 weeks ago. He was told the it was impossible to re-size the ring, and it couldn't be done! We were very unhappy and contacted a J. A. Woodroffe in Shrewsbury. We are pleased to say their silversmith had no issue and the wedding ring was re-sized and looks perfect. They did not understand why we were told it couldn't be done, as in their view it was an easy job! We will never be using Dodington again. Would not recommend. Dissapoing as we always try to use local shops!

I walked into Doddingtons today to have my watch looked at as it had stopped working. I was both impressed with the level of knowledge and the professionalism of the staff even though I just walked in, I was served promptly. I’ll happily recommend them to anyone looking for a great jewellers who are pleasant to deal with.

WORST CUSTOMER SERVICE EVER I had a new battery fitted to my gents watch, after giving it a quick glance over I noticed a strand of black rubber about 15mm long protruding from the back. It was obvious the seal had not been refitted correctly when they had screwed the back on. I pointed this out to the sales assistant who took it into the rear of the shop. On returning, I was told that it was fine now as it had been pushed back in. I questioned about the break in the seal and was told it was just a piece of rubber and it was meant to have a split in it.?? This did not sound feasible to me as the watch was designed to be water resistant to 100mtrs. I did not want to continue this matter with the sales assistant and so asked to speak to the manager, I just wanted to get things back on track, but to my amazement he told me that it was he who had told the sales assistant to tell me this! But the o- ring has to be undamaged and completely seal the back of the watch I said, but he wasn't interested, I suggested fitting a new o- ring to just get the job sorted to which he replied I can fit a new o-ring but there will be a charge for it plus a fitting fee. I refused to take up this option as I had already paid £8 to have it returned to me in this awful state. I refused this and was promptly told to "take my watch and fook off" !!! No, you have not just misread the last line. I thought I was hearing things, and replied I'm sorry what did you just say, Again, "take your watch and fook off" I responded "this is terrible service" Sadly it didn't get any better with my next response from him being "Go and fook yourself" I responded I won't be coming back in here again, to get yet one more encore of his obscene language. I mentioned that he may well consider watching this back on his cctv to see what a fool he has made of himself, I'm sure by now you can guess his response. Finally I would just like to add that I am not normally akin to leaving reviews as things generally seem to fall into the there or thereabouts catergory but should circumstances such as this occur I would have certainly appreciated prior warning.

Bought a stunning engagement ring & pair of diamond earrings from Dodington's Jewellers within the last two days, more than happy, amazing quality & craftsmanship on every piece, defiantly recommend, thank-you very much :)

Helpful staff choice of price and range of jewelry