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Ernest Jones

Unit 13, Westgate Shopping Centre, Stevenage SG1 1QR, UK

+44 1438 723306

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Detailed Information

Place Types Jewelry store
Address Unit 13, Westgate Shopping Centre, Stevenage SG1 1QR, UK
Coordinate 51.9037999,-0.20282
Website https://www.ernestjones.co.uk/webstore/secure/store/3268/steven
Rating 3.8
Compound Code WQ3W+GV Stevenage, UK

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Reviews

Greg (11/13/2020)

DO NOT ORDER FROM WEBSITE. I ordered a watch from the website to give as a gift. Delivery date was shown as 3rd November and I'm still waiting for it to be delivered. The delivery company they use have cancelled 4 times. They also don't give you a time slot so you have to wait in all day until they inevitably cancel again. Tried complaining to Earnest Jones directly via e-mail but received no response so I tied bringing it to their attention through a poor product review on their website and they were more concerned with preventing the review from being posted that actually resolving the issue! Worst customer service I've ever had. Avoid at all costs.

Emily (08/12/2020)

WOULD GIVE ZERO IF I COULD my fiance had to order a new Neil Lane engagement ring in March (newly enagaged) as the shop assistant advised to due to it being a tiny bit too big and they couldnt resize as it would loose diamonds. Our original date for the delivery was 19th May, with the virus we expected delay.. this was moved to 24th July. Since then we have never recived my engagement ring.. we did however recieve A WATCH for a different customer with a different address on! The store was very shocked and found out (after a few days) that it was in fact in the warehouse still and would send it out straight away... 2 weeks later still NOTHING. After numerous amounts of phone calls, time out of work to go to the store and many tears we STILL DO NOT HAVE THE RING 5 STARS TO EMMA THOUGH.. SHE WAS AMAZING AND THINK IF SHE WAS BACK AT WORK SHE'D HELP ME

Maria Di Salvio (07/26/2020)

Good jewellers to shop in, as I always feel that you get good advice on what your buying

Kamila Lale (08/06/2020)

@ejonesjewellers absolutely shocking experience in Stevenage store.never felt so unwelcome in the store before. Went to get my wedding ring but the shop assistant was so unhelpful!