Ansdell Filling Station

Literally stood with the petrol pump in my car and watched someone leave the shop. The attendant looked out at me as the last customers left then started turning lights off. He then came back and looked out, realised I hadn't left and ran and hid in the office. It wasn't even 8pm on a Friday night...

Its local, its handy and not over priced

Astoundingly bad service. I was charged on my card and they asked for another payment. I showed them my statement and they said they needed the money again which made no sense because money was taken from my account. I showed them the statement once the money had been taken TWICE and they didn’t do anything because the money went straight through to the managers account and they didn’t have access to it. They told me to come back the following day and due to the fact I’m going through a miscarriage my boyfriend went with all of my bank details and authorisation etc who was clearly with me a day prior. They said ‘I shouldn’t be sending him’ and the manager was conveniently not there again as previously said. The guy behind the counter was clearly lying and after stuttering said she was in a meeting. We were more than reasable however it was a ridiculous notion to pay twice to begin with when it went through the first time and once it had been processed there’s nothing we could do. They said to come back tomorrow again then said the manager is off for a week so they were compulsively lying and obviously we’re not getting this money back. It was blatantly petty theft. The man was rude in commenting on my lack of presence and blatantly disrespectful given the circumstances. There was no customer service whatsoever or cooperation and they couldn’t even provide us with a day that the manager would be in or try to contact them. I have used this garage since I started driving and they lost a lot of money over a little amount and it wasn’t even about the money it was about the way we were treated. I am truly shocked and disgusted and I would not recommend going to this place as they are rude and unprofessional and if they get the opportunity they’ll steal your money. I’m sharing my experience to get the anger I feel off my chest and to warn other drivers to go somewhere else as I know sometimes getting petrol is about convenience and not necessarily service but driving is costly enough without people blatantly stealing from you.

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Wouldn't even let my little boy use the toilet and the prices were ridiculous as well