Rossendale Dental Health Centre

just had a wisdom tooth extraction at the dentist and the staff were absolutely brilliant . The nurses were lovely and the oral surgeons where excellent, very well pleased with the service would recommend Thank you.

Totally unhelpful, rude staff who said 'phone the Dental Helpline Number without even bothering to give me the number. Staff need to learn to talk to people.

I have just had a wisdom tooth extraction at the dentist and the staff were absolutely brilliant . The nurses were lovely and the oral surgeon was a very kind man who made me feel very calm . Thank you.

Had to have a surgical tooth extraction today amidst the Covid-19 pandemic. All the staff were fantastic great social distancing care they had a brilliant structure to keep me and theirselves safe, and all super polite and helpful. The dentist was amazing very calming I was so nervous. Made sure I wouldn’t be in any pain and looked after me really well through the whole procedure. I would rate them 10 stars if I could. Fantastic and felt so well cared for. Thank you so much for everything ☺️

I work for HMR urgent dental service where we take 800-1000 inbound calls from unregistered, out of hours and registered but own dentists non operational, patients and organise their care, next steps and emergency appointments. This week I've had a disturbing interaction with this dental practice and would strongly advise you to review this information before trusting this practice with your health and safety. My sister-in-law is currently out of country and the day before departing had a consultation relating to what has turned out to be a periodontal infection. This is a straight forward and common issue to diagnose. I personally am not a clinician however when triaging this particular type of dental issue comes up a lot and the symptoms are common and for the vast majority of cases a prescription of anti-biotics will at least clear up the infection until a dentist can treat the core of the issue. This issue was not diagnosed in consultation and the patient left the country unknowingly harbouring a risk of sepsis. As her symptoms worsened to the stage of ear ache and headache she didn't know what to do while in a foreign country. The time of day there being evening but here still opening hours, all that was available was to contact her dentist. Their response was that there was 'nothing they could do'. The solution was clear and straight-forward; a prescription should be issued and collected by next-of-kin, to be sent digitally to the patient to give her the best chance of a straight-forward interaction with a local pharmacy. This is the most action that could be taken to take full responsibility of what can be done by those acting on the patients behalf, with a duty of care. As the patient contacted the practice giving permission for family/next-of-kin to speak and act on her behalf, the practice then said that this is only admissible when the patient puts this in writing, with a signature and then authorises this in person. That is absolutely not legislation or standard practice for patients. When working with patients and the vulnerable a part of your training revolves around understanding the risks of sepsis. I am deeply disturbed by the practices unwillingness to act under extenuating circumstances to fulfil their duty of care to their own patient who clearly presents a risk of sepsis. The issue was not diagnosed by the practice who then allowed the patient to leave the country for a number of weeks without the medication needed. The patients symptoms worsened to the stage of earache and headache - an indication of an acute sepsis risk, with another 7+ days before returning. The practice refused to issue a prescription to any location, pharmacy, GP or any other; refused any family member including next of kin to speak or act on the patients behalf. Therefore leaving their own patient at risk through negligence in diagnosis and refusal to work in standard confines to rectify the issue and fulfil their duty of care. The practice advised the patient to visit local pharmacies to buy the anti-biotics she needed over the counter. Which demonstrates a severe inconsistency in practice. The medication needed to be prescribed are simply anti-biotics. The practices risk assessment of the situation their outcome was this: - the worst case scenario is an anti-biotic is prescribed and collected by someone other than the patient. This matters to you as a patient or potential patient because in this risk assessment to the patient, the worst case scenario was that they do not get the care they need in time and fall ill to sepsis which every health care professional knows is a serious condition. The practice erred toward putting their patient at risk as opposed to working with the patients family, next-of-kin and/or GP practice to at least provide all the help and documentation needed to do all that was possible.