Home United Kingdom England Doorstep Desserts

Doorstep Desserts

Cumberland Trading Estate, Hospital Way, Loughborough LE11 5DF, UK

+44 1509 218300

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Detailed Information

Place Types Bakery
Address Cumberland Trading Estate, Hospital Way, Loughborough LE11 5DF, UK
Coordinate 52.7742931,-1.2259214
Website http://www.doorstepdesserts.co.uk/
Rating 3.4
Compound Code QQFF+PJ Loughborough, UK

Openning hours

Monday 3:00 PM – 12:35 AM
Tuesday 3:30 PM – 12:40 AM
Wednesday 3:30 PM – 12:30 AM
Thursday 3:30 PM – 12:35 AM
Friday 2:30 PM – 12:40 AM
Saturday 2:00 PM – 12:45 AM
Sunday 2:00 PM – 12:40 AM

Photos

Reviews

Rebecca Hanford (10/17/2020)

If I could rate 0 stars I would. The food was cold. It was over 2 hours wait. The order was missing an item! The people on the phone were ridiculously unaware of what was happening in their own shop. I got lied to twice that the food was on the way. When I rang up for the third time they finally said it was their error, it hadn't left yet and we will get some of the order free. Won't be ordering from here again.... massive let down and the wait is definitely not worth it. It use to be awesome but obviously something has changed and now its just absolutely shocking. Don't waste your money on it.

Ben Riggs (10/19/2020)

After denying that our order was lost, they declined a refund request from deliveroo and hung up on us three times when we tried to resolve the issue. They lied about which house they delivered it to (we had to correct them) and were incredibly rude when conversing with us. I'm sure that the food would be great if it ever turned up. If you want your desserts then I would advise you order elsewhere.

Reece Darren Bainbridge (07/19/2020)

Because it’s not possible to edit your contact details on their website, I was blamed for their laziness. The drivers can’t be bothered to get out of their cars and press a buzzer. If you’re a club member on their website, don’t expect this mean much. When I called to complain. I was told it was my fault for not putting my new number in the “customer notes”. And that I should’ve called the office to give them my new number. Had they bothered answering the phones after 23:30, none of this would have happened. I’m waiting for a refund of my purchase. And nothing else. No extra loyalty points, no discounts. Nothing. You definitely know what kind of people run this business. Greedy minds from the east.

Tom Palmer (10/19/2020)

Absolutely shocking, poorly managed business. I have never experienced such poor customer service or rudeness towards a customer. After spending 2 hours waiting for our order, and calling multiple times, we were violently shouted and hung up on by both manager and owner of the store for making a complaint about our missing order, both of which lied to me multiple times and hung up when caught out. They purposely declined a refund out of spite for our complaints. I would strongly recommend anyone in the area to simply make your own desserts, as this business is an absolute embarrassment of an establishment.

Lauren Kate (10/19/2020)

I have seen similar reviews so thought I would add my opinion into the mix - I also never received my order and received very poor customer service from the people who work there, certainly will not be ordering again and don't recommend anyone else to! my kids were very disappointed.

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