Rowlands Pharmacy

This Pharmacy is a very busy little store which serves quite a large area including Cottam, Ingol, Tanterton and Wychnor. It has a good range of healthcare and first aid stock, baby items, a drinks fridge, selection of lozenges/sweets as well as a small hair and beauty section. They have recently started to sell flea and worm treatments for cats/dogs/rabbits, which I imagine is useful since our closest pet superstore is on the docks. The prices are reasonable I have found it better value for certain items there than the local supermarket just up the road. Being attached to Ingol Health Centre (North Preston Medical) it often gets busy when their are clinics on and you may have to wait for your prescription (or return) just due to the number of prescriptions they are bombarded with on top of the regular/repeats they do. Since the CoVid Pandemic they have tried really hard to get people in and out as quickly and efficiently as possible, only 2 people are allowed in the store at any one time and there are screens up to protect the staff and yourself from infection. When I first started using the pharmacy I did run into teething problems but I can honestly say it wasn’t the pharmacy staffs fault it was the GP next door. The electronic system used to send prescriptions isn’t automatic, the staff have to refresh it, so if you think they should have your prescription, ask nicely and they will check it for you. As far as the other reviewer expressing negative experiences I can only relay what I’ve witnessed. The regular pharmacist and the dispensers are really pleasant and will help if they can but they are extremely busy so don’t be surprised if they can’t call the GP surgery to sort out queries or spend forever discussing which nit shampoo is the best. One thing worth noting is, if the Pharmacist is on lunch the staff are not allowed (by law) to dispense medication - they can sell non prescription items but you will have to wait at least 20-30 mins for anything that needs signing off. So check before setting off on your journey to see what time lunch is on the website.

Nothing but problems on the multiple times I've tried to collect prescriptions at this pharmacy. Female staff behind counter was not helpful to me, nor the gent served before me.

Really helpful and friendly.

I’ve been passed from pillow to post this morning trying to get my prescription after being lied to in more than one occasion I really wudnt recommend going to this pharmacy and the woman that was behind the counter after telling me my prescription wasn’t there had spelled my name wrong now I didn’t get a formal apology and was kept waiting for 15 mins while she stood chatting to her Work Collegue about a dog