Dunelm Head Office

Excellent! Highly recommend Dunelm and their services, have never ever had an issue with customer service. Always replied within a day and always courteous and prompt. Very happy with their professionalism!

At the beginning of October '20 I ordered a 'Made to Measure Black Out' window blind for a family member. Gave Dunelm the correct measurements and collected the blind from their Erdington store. Went over with my partner to my family member's home and we fitted and hung the blind. Blind wasn't Black Out at all as it was incorrectly made at 6cm shorter in length than the figures I gave Dunelm. Family member needs a completely dark room to sleep in and Erdington store needed me to take in evidence of Dunelm's mistake. Had to wait until the second Lockdown ended before both of us again went over, took down a slat from the blinds and did another trip back to Dunelm in Erdington. Mistake accepted and blind is being remade. However its impossible to ring and check the progress as no one answers the phone like ever. Seriously how is it that I am able to get every room in my house completely redecorated and then spring clean throughout, get all my outside repainting including summerhouse inside and out done, clear up all the garden leaves, weed and mulch front and back gardens, reseed and autumn top dress my lawn, clean my patio and tidy out my garage so that I can put my thoroughly cleaned car away in it each night IN LESS TIME than it takes you to make me a blind that fits! Surely it can't be that difficult? Also the 90" drop Ready Made grey chenille curtains that I purchased in September, for the same family member weren't made level, the drop varied between 90.5 and 92 inches, which is frustrating once you have already measured, drilled and put up the curtain pole. Store Manager at Erdington was very fair as it was a manufacturing error but if you can't deliver a decent window dressing service then just stick to selling home accessories; cushions, throws, rugs and reed diffusers, all of which to be fair you excel in!

Ordered £80 worth of curtains and bedding on 1st of july. Lost my parcel. Zero refund. Zero replacements. Emailed them numerous times zero reply. Been into store they cant do anything what a joke of a company. Fast to take your money

Avoid At All Cost... Terrible customer service. Take your money, hold onto it for nearly 3 months and then still don't deliver the goods when the promise. No calls or emails, just don't turn up. Now you cant contact anyone at Dunelm and the Stores don't want to know as the order was online..! Spend your money with a more worthwhile company that might actually care..!

I will no longer shop at Dunelm having discovered that one of the directors is Paula Vennell who in her role as Post Mistress General was responsible for the prosecution, imprisonment , bankruptcy and suicides of over 500 sub post office workers Her intransigence and cover up of computer systems failures which resulted in ruining so many people's lives cannot be ignored. any longer. I cannot support any business that condones this person who claims to be a woman of God and yet has blatantly lied to protect herself and the company she served.My friends and family feel the same way and will no longer give Dunelm our custom.