JDRM Dental Care (Melton Mowbray)

I had an extraction today and was so impressed with the Covid precautions taken . I was seen on time and the tooth was taken out with no pain . Thank you to all the people at the practise for being so professional and caring.

I was sent to this dentist as an emergency appointment by my usual Dentist in Leicester. I found the young man who I saw very polite and put me at ease as I am a a very nervous patient. From the reception team to the dentist I found all very good. Thank you for your help you all gave me on Saturday. Mrs Coles.

My husband had an emergency appointment to have a tooth taken out ,he had been in pain for months but his dentist had closed down and was and is finding it hard to get an nhs dentist. They called to go through the their covid safe procedure, it was clear and easy to follow, on the day they rang to say they were ready for him to enter the dentist ,they were so polite and explain everything again As I was sheilding my husband has been very careful ,he said it was the best dentist he had been in from the receptionest to the dentist were very caring and he felt safe. He would like to be on their waiting list if at all possible.

My sister was referred to this dentist for emergency oral surgery. Her dentist in Oakham could not extract the tooth due to risk of fracture as the root was long and wavy. JDRM accepted this referral on Monday 6 July. The same day they telephoned to arrange the appointment and my sister spoke at length to the receptionist about her issue and the pain. My sister explained that several years ago she had been referred for oral surgery as during an extraction a tooth had fractured leaving several pieces of tooth inside the gum. She explained that given the nature of the surgery she had received a lot anaesthetic and the injections had been very deep. Consequently the anaesthetic affected a nerve in her face & she was unable to close her eye for several hours. This was incredibly painful and she eventually had to tape her eye closed. Clearly, this was traumatic. My sister asked the receptionist if the dentist would attempt the extraction or cut the gum to remove the tooth. The receptionist said there was no set procedure and everything would be discussed at length with the dentist prior to beginning treatment. The receptionist then went on to say that her referral had been triaged and sent to several dentists who made a decision on whether the treatment can be accepted and then triaged again with a different set of dentists who made a decision if the treatment could be accepted so her case had actually been looked at more than if she had just gone to her dentist and there was no way that they would not be able to do this treatment. The appointment was booked for Thursday morning and my sister arrived at the surgery. Payment was taken immediately and whilst the receptionist was asking for some information, the dentist asked if he could have a word with my sister. His name was Neil & he said that he would not be able to extract the tooth. He said the risk of fracture was too great as the root was too long and wavy. My sister explained that this was the reason she had been referred to this dentist, a dentist who offered oral surgery. She asked why they had accepted the referral 3 days ago and said that every conversation with her dentist, their receptionist and the content of the referral was about extraction of a fracture risk tooth and oral surgery was the reason for referral. Neil spoke over her, did not offer any kind of apology and accused her of arguing with him. She said she wasn’t arguing she was just telling him what the facts were. Neil admitted that he had only looked at the referral that morning so they had accepted the referral with no knowledge of what treatment was required. My sister asked for her money back and overheard Neil say to the woman sitting next to him on reception that he couldn’t take this anymore. My sister said to the other receptionist that they appeared to not care about how this had affected her and the receptionist told my sister that she had not been fair to them. There was no apology for their incompetence and no empathy for my sister.

Brilliant experience, very professional and caring despite current situation. Thank you for your help 😊