Map
Detailed Information
- Place Types Pharmacy
- Address 16-18 The St, Norwich NR14 7JR, UK
- Coordinate 52.5743491,1.3421052
- Website https://finder.well.co.uk/store/poringland-the-street
- Rating 3.5
- Compound Code H8FR+PR Poringland, Norwich, UK
Openning hours
- Monday 9:00 AM – 6:30 PM
- Tuesday 9:00 AM – 6:30 PM
- Wednesday 9:00 AM – 6:30 PM
- Thursday 9:00 AM – 6:30 PM
- Friday 9:00 AM – 6:30 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
Photos
Reviews
Used to be good. Now absolutely dreadful. My 90 year old husband queued for 45 minutes to collect my prescription, which I had written on a card to show the assistant. Was still missing one of two items. Could not bear to go back in. Tried to phone but no one answered and phone cut off.
Despite being very understaffed and dealing with covid restrictions the current staff are very helpful and do their best under the circumstances. I have to have my meds dispensed in bottles (over 700 pills to pop from packets) and despite this they still have my prescription ready for me 99% of the time. Any queries can be answered with a phone call
Absolute shambles. Automated phone call advises prescriptions are ready. Staff do not realise customer has been called and do not know who has called or who has been called. Each call apparently refers to only one member of a household when two sets of prescriptions need collection. Then the alleged completed prescription is missing one item. The only area which appears to be understaffed is the frontline customer -facing people. The back office appears to be full of people. It is time to go over to direct deliveries.
Well Poringland is one of the best, friendliest & caring team I have regularly used in the last 5 years & today was no exception. Genuine, quality people who really want to help their customers & keep them Well. A big thank you from me & my wife Beverley
This pharmacy is not the most efficient I have come across and staff sometimes seem to have difficuties in locating routine prescriptions. They also sometimes have difficulty in sourcing commonly used medications and this can lead to much frustration.
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