Chapelfield Veterinary Partnership

Very helpful and friendly, pets are able to get seen very quickly if necessary

Great front of house staff, very knowledgeable and polite/friendly. Vets have been great also, and very reasonable price wise..top vets

Absolutely not happy at all. I booked for vet to come do flu vacs for my cob. I asked to be first on list as had work. I phoned up at 8 am and was told vet would be with me at 8.30am. 9 am I am still waiting as vet has gone to another person locally. I asked about my horses dietary needs and the vet had no positive ideas. After having had my cobs injection a few days later he was not him self. I phoned the surgery who said the vet will call me back. They never did. Today I had his second lot of injections booked. There are quite a few of us booked in at yard. I was informed vet would arrive about 3.45 to 4.15. Only to find out the vet had arrived at 1.30 but everyone had been told 3.30. So called the surgery to be told they are still coming at 3.45. At 4 I got a call to say they will be abit late it will be 4.30. At 5pm I'm still waiting. I call surgery to be told they are 9 mins away. How can you say 9 why not 10. At 5.23 I am still waiting so I call them to be told they will be here any minute. There are still people waiting at yard. I am still waiting at 5.45. I have just spoken to others as they waited and the woman made such a mess of injections she got the needles stuck in the horses neck. This surgery has been a complete let down. Not sure I trust them after the needle getting stuck no return phone call and not being able to give dieter requirements.

Very good and kind sent a card next day after we had to have our cat put to sleep. Very much appreciated. Anthea Pick

Used to have Victor (when he was at diff practice) he is lovely but when I called prior to getting new horse the unbelievably snotty attitude of receptionist (no money being made from me I guess) made me remember why so many people avoid this practice v sad really