Avis Car Hire - Norwich

We hired a car in June 2019 for 24 hours, as we needed to travel from Luton to Cromer, Norfolk. The car was outstanding, as well as the personal assistant, Pedro (a portuguese outstanding guy, very friendly and helpful). Got the deposit back in 48 hours. I would recommend it further. Thanks Avis, Thanks Pedro! You are great.

So... I hired a car from Avis in Denver on 07/06/19 for 10 days, I was a bit worried to say the least with all the horrendous reviews I had read before hiring the vehicle . I used Avis as I don't own a credit card & wanted to pay using my debit card. So here is my story... When I arrived @ Avis Denver I went straight to the counter (no que, like most of the horror reviews say) got told I could pay using a debit card as long as I had social security number (which I don't as I'm English) or an address in the USA (I gave my sisters address, where I was staying for 10 days) everything went through fine & I was told my vehicle would be pulled up to the front in about 5 mins as it was being washed, within 5 mins the vehicle arrived nice & clean & ready to go, I have got to say that it was spotless inside & out (again not like most of the reviews say) the car was BRAND NEW it had less than half a mile on the clock, so I was on my merry way for 10 days in the BRAND NEW Subaru Legacy. On returning the car I filled up with petrol (gas if your American) I presented them the receipt for the petrol (as to not wanting to get a charge for returning empty) the car was scanned back in with a bar code reader and everything was fine. So the reason for my review is to say that the staff WERE HELPFUL the car WAS CLEAN & I would 100% recommend Avis & use them again, there was no pushy up sales or anything like that, in fact the assistant at the counter told me what to accept & what to decline.

Good customer service

Really poor customer service. I returned a hired car to Avis Norwich airport branch , 3 weeks ago and I have still not received my deposit yet. My bank assured me that Avis hasn’t processed the refund. Avis when contacted continue to claim they have process my refund. I’m still waiting. I would stay far away from AVIS in the future , so should you .

Delivered on time everything OK up to this point. Took four days to collect. Each day I would ring and be told they are coming today and they did not. So basically had to wait in for four days. Filled the car at my local station (300 yards) to the brim. Got charged nearly two weeks later £2.80 for fuel. I know it is only a few quid but not the point. Rang up and complained and gave refund straight away as if this was a usual thing. How many people don't complain?? Would not use again.