Argos Norwich Longwater

Just want to say many could learn customer service skills from Katherine. While we experience some frustrating issues due to a faulty TV and shocking service from SONY. Katherine saved the day and here we are with five stars. Argos, you should recognise and retain her talent.

Extremely awful store. Do not appreciate their customers and lie about policies to get out of accepting expensive returns. Really disgusted with my experience here and will never buy an item from Argos( at least this store) ever again. We bought a mattress which included a 100 night trial from these and we are returning it well within this period as the pain this mattress causes on joints etc is horrendous and it doesn't do as Argos claims the mattress does. They would accept this back only for an exchange of another mattress but meaning we have to go without a mattress for 14 days and considering I have just had surgery I was hoping there would be something better they could do for us but they were extremely rude over the phone and said they will not go outside of policy for anybody ( even though I can confirm this store has previously gone out of policy for other people on less expensive items) customer service and manager works together over the phone and tell eachother not to help the customer on this occasion.( I rang customer service and they put me on hold and rang the store manager and told them not to do anything to help me and to stick to the policy, which of course they will dent) If you ever wanted to buy a mattress let me tell you it is definitely worth going elsewhere and NOT to these clowns as they do not care about the customers situation or how much of an inconvience they are to the customer. I will be complaining to head office about this disgusting store. And never shopping here again. Do not just take my word for this awful customer service as the reviews for this place is under 2 stars lol so I'm clearly not the only person who things this is disgraceful. This has been such a headache we will not even be returning the item to them and they won't even offer store credit after saying they would! So we will sell this matress on Facebook and buy one from Emma or necter, a well known brand. I don't know what made us by a Argos memory foam mattress in the first place but believe me it will be the very last time and will also advise all friends and family to never ever ever buy another item from this place. ( Mattress we bought was £300 and I can assure you my previous one was £150 off eBay and was soooo much more comfier) not worth considering. RUN A MILE GUYS. I have also noticed it is very hard to leave a review for this place this is the first time I've successfully been given the option to write a review in the past month that I've been trying to. Cowboys

Two ladies working the evening of 28/02 were very helpful especially Louise.

Disappointing Customer Service Went to pick up A large Item , no suitable trolley, heavy to lift No offer to help . I was unable to lift it myself but they just ignored me and carried on serving others In the end a customer helped me lift the item to my car I won’t shop at Argos again

Clean bright and easy to collect your purchases, staff are quick to serve.