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Apple Chapelfield

Merchants Hall, Norwich NR2 1SU, UK
+44 1603 216600
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Apple Chapelfield
Apple Chapelfield
Apple Chapelfield
Apple Chapelfield
Apple Chapelfield
Apple Chapelfield
Apple Chapelfield
Apple Chapelfield
Apple Chapelfield
Apple Chapelfield
Reviews
Tomas Adomavicius (09/06/2020)
We came to shop, no one care about customers. We waiting for someone to come 20 mins.
Stuart May (08/30/2020)
It would be easier to break into a prison! The Covid protocols in place are ridiculously OTT...!
Jean-Jacques Loeillet (12/06/2020)
They are just taking themselves far too seriously and they are too arrogant. First, you will be « welcomed » by a bodyguard and be asked to talk with a guy which is at 2 meters from you. With the mask, the ambient noise of the shopping mall, you can hardly understand what he is saying and he doesn’t understand either. But don’t make a step in his direction: the bodyguard is there! Once you are able to communicate with the guy you will be asked to come back tomorrow to book an appointment in order to see their products!!??? (and maybe being lucky enough to see their products!!??). Is that a joke? Who are you guys? Learn some respect to your customer. It is not the customer who need to make an effort to come and see you but the opposite. Come back to your marketing school and learn some basics
Mark Smith (09/05/2020)
I love apple products and couldnt see myself using anything else. But the experience of this store was not good. The security since covid make the US border force seem soft. So I go in with a faulty charger and all I wanted them to do was check it was my charger which was faulty and not my Macbook. So some guy goes and takes my charger but wouldnt let me in the store, so after standing around for 10 minutes im told my charger is perfectly fine and it must be my laptop. I was told to book an apointment, but didnt want to wait for 45 minutes. So I took my Macbook and charger to an independent computer repair shop, he plugged his Macbook charger into my mine and it worked perfectly, so he told me im all good to go buy a new one. That took him no less than 5 seconds to fix my problem. It seems like the employees have a real urge to feel more important than they are. So if you're unsure about what the 'Genius' verdict is, id recommend you get a second opinion.
Daniel George (12/31/2020)
All the staff were helpful and professional, must say even the security staff were brilliant. Made the visit easier especially during these weird times.
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