Jackie Oliver & Co

We were very very lucky this week, we exchanged contracts! In a very difficult chain. 👍 The house we bought was being sold by Jackie Oliver & Co and whist there were no issues with our seller, they were brilliant ! We are 100%sure if it wasn’t for the fact Jackie Oliver & co and in particular 🎉Charlotte B/Berry🎉was involved we would not be writing this review today. Charlotte was instrumental in getting the whole chain a result this week! We weren’t paying her or Jackie Oliver& co but we felt we should all have been chipping in! We can honestly and without hesitation say if you are looking to sell choose this agent! We know if we ever sell again we will be using them! If you are looking to buy and it’s from Jackie Oliver you can rest assured they will work tirelessly to get the chain to completion. ( We are sure they are all fantastic but We would be asking for Charlotte)! Thanks Jackie Oliver& co and massive thanks to Charlotte!

Over the years Jackie Oliver & Co have helped me sell two properties, buy one and more recently enabled me to rent a property for a short time. On each occasion their professionalism has been second to none. Whatever the situation, dealing with a property is at best challenging. Having the team at Jackie Oliver helping you every step of the way is incredibly reassuring. They will keep you updated. They will keep you informed. If they say they will call you - they will! Life with Covid, being locked up and being locked down, is another difficulty we could do without, be assured their offices are Covid safe. If you are looking at these reviews I will assume you are thinking of using their services. I would strongly suggest you don’t read any more, just contact them then you will be just as impressed as I am and all the other very happy Jackie Oliver customers.

I bought my first house with Jackie Oliver in 2014 and was thoroughly impressed with them. They swiftly negotiated with the seller to secure my property and the communication throughout was excellent, I never had to chase for information as it was always sent to me before I had even thought about it! After buying another house and wanting to rent my first house out, my first port of call was Jackie Oliver. They are such a friendly team and Charlotte even remembered who I was from six years ago and which house I bought! They were able to advise me when the best time would be to have photographs taken and for the property to go up for let. Megan came out to the house to take photographs and phoned me at every stage of the process to let me know when it would be on their website etc. She advised me how much time I would need from moving out of one property to have it ready for new tenants and could not have helped me enough. As a first time landlord, no question ever seemed to small to ask and the team were always happy to assist in anyway they could, being very flexible with altering dates for appointments when our completion date on our new house changed. Their lettings rates are very reasonable compared to other estate agents and their approach is simple and clear which means no hidden costs involved which was a big win for me. I can't fault the experience I have had with Jackie Oliver and would highly recommend them to anyone looking for a small, friendly and personal team.

I understand that certain details need to be collected from potential tenants and I'm used to answering the standard questions. However, I felt the additional, personal questions which this agency chooses to ask are very intrusive. These questions are asked in the very early stages, before you even get to see a video of the property, let alone a physical viewing. Arranging a simple viewing was a very overcomplicated process. On my initial call with Richard Hedges I was asked very personal questions including what kind of relationship I had with my same-gender partner. At the end of the call, I was told that I would receive a video tour of the property. By the end of that day I hadn't had an update from Richard, so I had to chase the agency for a response. All of a sudden I was told the the relationship status with my same-gender partner had affected my application as we were being considered as 'sharers' and not a 'couple' or 'family unit' and therefore, would not be considered. Only when I insisted that a same-gender couple are not 'sharers' did Richard organise a viewing. However, the damage was already done and it was clearly used against us. I find it unreasonable to answer this agencies additional questions regarding my relationship status at such an early stage.. After giving the names and address of the potential applicants, I was then specifically asked what sort of relationship we have with each other. The relationship status with a same-gender partner was then passed on to the potential landlord, to check if the landlord wanted to pursue, based purely on that detail. Interestingly, when a friend called with male/female names, their relationship status was not questioned. I feel it is discriminatory that Jackie Oliver refuse to consider same-gender partners as a ‘couple’. I’m usually very discreet about my orientation and I don’t like having to publicise it here. However, I was forced into giving very personal details to Jackie Oliver only to have them use it against me. I’ve never experienced discrimination before and I’m truly shocked at the way I was treated by Richard Hedges. People should not be left feeling this way after dealing with an estate agent and it saddens me that there are still businesses like this that are so backward. Shame on you. I have saved all correspondence and I will be getting in touch with Stonewall to report my experience with Jackie Oliver.

I was purchasing my first house just before lockdown happened. The mortgage market crashed and it was the most stressful time. However Charlotte was excellent and helped me through the process from start to finish. She emails you even on her days off as she cares about her clients and their wellbeing. Charlotte was kind and patient and I cannot thank her enough. She also kept excellent communication between myself, my vendor and our solicitors speeding up the process. I would recommend this agency.