Evander - Norwich

Hopeless service. Large double glazed panel to be replaced under insurance Waited 3 weeks & on day scheduled for fitting advised glass not received from manufacture. Panel arrived for fitting 1 week later & after fitting sealant smears found inside double glazing cavity so replacement panel ordered. In the interim discovered that the panel had been fitted with clearly marked inside face facing outwards. 3 weeks later replacement panel scheduled to be fitted today and just been advised that the replacement panel has numerous scratches and a 3rd panel had to be ordered. 2 months and the sad saga continues Update after 3 months Glass panel still not replaced and unable, after 3 moths, and repeated requests, to obtain confirmation that the panel to be supplied conforms with the specification. Thus far unable to make contact with any person outside of the Customer Relations Department, who seem unable or unwilling to respond to emails. The Insurer has now waded into the sage offering apologies for the service of its Contractor, Evander, , and unsolicited financial compensation. Update 26/08/2020 Third attempt at replacing the panel scheduled for this morning and received call that upon loading discovered the glass is cracked. 3 months, 3 defective panels and as the manufacturing period of these panels is about 3 weeks, another 3 weeks will pass before another panel is procured. This from a company which presumably has in place a Quality Assurance procedure.

MARTIN THE LOCKSMITH CAME TO MY ASSISTANCE ON 31/05/2020. GAVE FIRST CLASS SERVICE WAS POLITE AND WENT THE EXTRA MILE.WOULD RECOMMEND HIM TO ANYONE.

Excellent service when I recently had a new garage door fitted. I was kept advised at all times as to the what was happening by friendly, helpful staff. A fitter came to assess the job and was punctual and able to knowledgeable. The garage door was then fitted by the same fitter who did a good job quickly and efficiently, took away the old door and tidied up after himself. Extremely pleased with all aspects of service

Needed urgent support with a broken lock. Came along for a reasonable fee and sorted. However, no sign of reciept of report for insurance or manufacturer as promised. Call via the main number and the line says on a sunday - our offices are closed - don't advertise as being 24/7!!

not that great miss sold us a garge door then mess around.....