Map
Detailed Information
- Place Types Shoe store
- Address 107-108 Shoreditch High St, Shoreditch, London E1 6JN, UK
- Coordinate 51.5260425,-0.0778001
- Website http://www.sneakersnstuff.com/
- Rating 3.9
- Compound Code GWGC+CV London, UK
Openning hours
- Monday Closed
- Tuesday Closed
- Wednesday Closed
- Thursday Closed
- Friday 11:00 – 11:01 AM
- Saturday Closed
- Sunday Closed
Photos
Reviews
DO NOT ORDER FROM THIS COMPANY! I placed an order on the 3rd of December which has still not arrived. I have called them several times with no answer, I sent an email and got an automated response a few days later to say "we believe your issue has now been rectified!
Honestly daylight robbery, the customer service is non-existent. This is the only Google review I have ever done in my entire life, I am not one to complain but this is shocking.
Friendly and efficient service and really awesome selection of shoes - they've got some really hard to find trainers. Only thing to mention is that their sale stock is online-only so everything in-store is full RRP. That said, I can understand why as it makes the most of the showspace without compromising on their premium standard.
The shipping arrived as expected, unfortunately it was the wrong item, no problem as things happen. What's not acceptable is the customer service I received. I am yet to receive a refund for the order... In times where retailers are forced to continue business online you would think the service/ communication will be a 10, not the case here. Please refrain from purchases from this company - I would also suggest using PayPal as you are liable for P&P, Paypal will cover the shipping cost up to £15.
They sent a wrong item. I contacted them and after a day they came back saying there were sending a return label I had to process myself. Once I sent back the wrong item I tried to contact them to have explanations about the mistake and if they were going to send the correct item. I didn't get a reply from them neither via email, Facebook or phone. After a week, I still don't know anything about my order. Awful customer service.
Having ordered online in the past, I'm already aware that the delivery times are quite lengthy as stock gets delivered from Sweden. However, I'm now up to day eleven since ordering and still no shoes. Just contacted UPS (whom SNS stuff use as standard) to be told there are disruptions throughout Europe, but could not tell me why my delivery date has again been changed to the 4th January 2021. Using their tracking system, my parcel is at their Dartford (Kent) sorting office and has been for a few days but not out for delivery....
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