Argos Selby

Really rude members of staff working here.

I reserved 3 items online on saturday as one order to collect in the Selby store. I recieved a text on sunday with again one reference number advising me that my order was ready to collect and I should do so before the store closed on monday. I checked on the online account which confirmed that all 3 of the items where ready for collection. I travelled to the Selby store this morning to collect the items. The lady who served me informed me that there was only one item there and that must be what I had ordered and that there must be a separate number for the rest of the items in a very abrupt and rude manner. I tried to explain to her that it was one order and that I had only recieved one number that seemed to cover the 3 items that I was expecting however she talked over me in a very patronising manner asking me how I wanted to pay. I'm not sure what she was expecting me to pay for as I had just been informed that the order wasnt complete. I tried to get my phone to show her the message I had recieved stating the order number and that all 3 products could be collected to clarify the information I had received however she snapped at me so do you actually have another number or not and sighed and rolled her eyes at a colleague. I attempted to ask if she could look up the stock levels to see if the other items I had originally ordered where in store and if so if I could just purchase them separately and forget about the original reservation as I do understand that sometimes admin and computer or even human errors can happen and I just wanted to complete my purchase to which I was again met with a sigh and a rolling of the eyes. At this point I informed the lady I wouldn't trouble her further that I would go elsewhere and left the shop as I was very upset and annoyed at the way I had been spoken too. I understand that this is the busiest time of year for staff however it was 9.10am and the store was empty. It is not a massive issue if there has been some sort of computer error and only part of my order has arrived at the store even if the information recieved suggests it has I can easily return another day. I regularly shop and reserve items online across a variety of stores and I understand how the process works. What is a problem is the complete lack of even basic human politeness the lady I dealt with showed let alone any kind of customer service skills in even listening to the issue let alone trying to resolve it. I had a similar issue a few months ago with another member of staff who was also rude and unhelpful. I will not be returning to this store again.

absolutely wonderful staff

Great argos always fully stocked

Very help staff quite happy to open your goods up if you want to have a look before you buy then ask are you ok to carry them or they do that for you as well