Ron Currie & Sons LTD

Very friendly staff

Excellent service, communication second to none - updated with phone call and text messages explaining delivery day & time. Product arrived on time with a very friendly and helpful driver. Would recommend giving them a try.

Dear Mr Ronald Frederick Norman Currie, Today we experienced the lowest customer service levels we have ever encountered. Drawings were emailed and a quotation was then provided via email by Dale at Ron Currie & Sons Ltd. We then placed what we thought would be a simple 2 second phone call to pay and provide our delivery address - how wrong were we... Upon calling to make payment, Dale was exceptionally rude, lacked the most basic of customer service skills and denied all knowledge of any conversations or quotations provided by him - despite us having an email quotation from Dale in front of us. We asked to speak with a manager or director and Dale informed us that no one was around and that we would have to email. We called in 2-3 minutes and spoke to Mr Currie (we recall perhaps James Currie, who is a company director of Ron Currie & Sons Ltd on companies house) to raise a compliant around Dale's poor service levels. Mr Currie dealt with our compliant completely unprofessionally, was exceptionally rude, continually spoke over us and did not listen to us. Surely basic complaint handling should start with an apology and then progress onto resolving the matter whilst bending over backwards to do so? During the call Mr Currie did say that we needed to reply to an email to sign off the works, despite someone else in our firm already sending drawings and Dale sending us a quotation. I asked if he could email me the required paperwork to sign off (which you would assume to be a normal customer service request whilst placing an order) - Mr Currie refused to do so and then made an ageist comment that the other person who emailed the drawings "must be incompetent with computers". Such behaviour is completely unacceptable. Mr Currie went on to comment that I must "...not be doing very well...and...are having a bad day...". Again, we were shocked. Clearly Mr Currie had no intentions of resolving our simple compliant and quite frankly we were not prepared to be spoken in such an awful manner for any longer. We ask Mr Ronald Frederick Norman Currie, the owner of Ron Currie & Sons Ltd. why this occurred? Yours Jonathan

SUPERB. My first use of Ron Currie as I'm not local and also a DIY'er. Needed floorboards and they had the right size at the right price. More impressive was there Covid 19 click and collect system. Items ordered and paid for online, then you receive a link to let them know you have arrived in the car park and items are brought to you....BRILLIANT.

Best place for your timber requirements won't use anyone else good quality and very competitive prices.