RTB Spares

I wanted a boot window for my Mini, communication with the company was excellent and the concern with detail was superb. The window was transported making sure there was no way it could be damaged. Very impressed and highly recommend.

⛔️Absolutely appalling customer service! ⛔️ I ordered we an Alpine White car part and when it arrived it was brown... The part that I ordered was in such terrible condition that I had to refuse the delivery. I was told that it “needs a polish”, which the advisor whom I spoke with suggested I should pay for myself. I of course was not happy to have to pay for additional fee to clean a product that I had already purchased, especially when the description stated (falsely) that it was in “good condition”. I just asked for a refund instead of going through the hassle, and however the representative agreed to polish it and send it back to me. 2 weeks later and still hadn’t heard anything back! I had to chase multiple times for an update just told that “it’s only been 2 weeks love” or that “we decided to close on Friday for bank holiday”🙃 Again, I asked for a refund as I did not want to deal with the stress anymore. No surprise that the representative whom I spoke to over the phone was again very rude and hostile. 1 minute later I received a call from the owner who said “he’d overheard the call and noticed the agent was very short”, so I proceeded to explain the situation, but he kept cutting me off and making matters worse he had the audacity to say “well we can’t please everyone”. I would not recommend that you waste your money buying parts from this company. Incredibly rude and not worth it!

Worst service ever, you give them all the details needed and even the chassis number so they verify its the right part but still sending the wrong part, we agreed to send the goods to have refund back but all i wanted from the seller is to arrange by himself the return as it was going to be super cheap from his side compared to mine ( mine almost half of the good costs) so it wasnt worth it for me to throw half of my money because of his negligence. I tried to call him , he said that he's going to arrange, but infact all he was doing is trying to make fun of me as he left this onging till now ( purchased around 1 month and a half ago ). DO NOT TRUST THEM!!!!

Bought a lot of BMW Engines and other used parts. Always a friendly, Professional and prompt Service. Thanks Lee!!!!

VERY HELPFUL WITH PARTS AND NOTHING IS TO MUCH TROUBLE. FIRST CLASS SERVICE ON DELIVERY AND PRICE. HIGHLY RECOMMENDED PARTS SUPPLIER FOR MINI PARTS.