Leaders Estate Agents

Excellent service throughout the whole process of renting a property. Helen was quick to respond to any queries and very supportive throughout. I had a few issues with the Lettings Hub whom carry out the references etc but Helen was quick to jump on it and had the issues sorted very quickly! Brilliant. Recommend to anyone looking to rent or buy a property.

I have delayed writing this review for a while now, but it has got to the point where I have no other choice in order for something to be done. We have only rented with Leaders Chester for a couple of months now, and it has been the most stressful 2 months of our lives. We were firstly put on a No Deposit Scheme, where you pay a direct debit every month, only to find out you don't get any of this back, and they can send you a invoice at the end of the tenancy for anything they like, as you haven't paid a deposit so you're not actually protected by anything. We then decided we didn't want to do this, and they told us to wait until we moved in to request moving onto the normal deposit and paying this in full as 'its easier to do that way' APPARENTLY. We also got this in writing so they couldn't go back on it. So we sent at least 10 emails once we had moved in, with no response, requesting to pay the full deposit as promised. When we spoke to property management, someone from their team actually said "we have never moved anyone from the no deposit option to a normal deposit, who said you could do this", we were lost for words at this point, eventually after about 5 phone calls we were sent the invoice to pay the deposit which we did straight away, it has now been 27 days since we paid the deposit, and we haven't received any sort of confirmation our deposit has been protected, and they are only allowed 30 days by law to pay this into the Deposit Protection Scheme, so if this isn't paid in by this weekend, we are taking this to court. We have spoken to Leaders about 15 times this week, oh and guess what, nothing has been done, we are still waiting. Not to mention the 5 emails we sent 2 weeks ago which no one even bothered to acknowledge. IT GETS BETTER, we were told yesterday to send proof of the payment (which we did a month ago) as they cant locate the money...wow. Even though 3 people from Leaders acknowledged receiving it. I will update this review after the end of this weekend if our deposit hasn't been sorted out, as we will be seeking legal action on Monday if this is not resolved. If you don't want to go grey extremely quickly, and feel like you have aged 50 years in the space of 8 weeks, not to mention the permanent migraines as speaking to their staff is enough to send you round the bend, I would avoid going anywhere near this company, honestly, don't waste your time and rent with somebody else. If I could turn back time I wouldn't make the same mistake.

The team have all been great throughout the rental process. Helen has always been extremely responsive and quick to resolve any queries I've had. The team have always been easy to get hold of and have been more than helpful through the process. Would definitely recommend.

My first move into a rented property was made easier with Leaders, especially Emma and Fran. They were very friendly and explained everything to me very well. They chased all areas we needed to reach my goal move in date due to being fit around work and were extremely responsive to emails. Also, a really nice and thoughtful moving in pack given which was a lovely surprise! Super happy with choosing Leaders and would both recommend and use again in the future. Thank you Emma and Fran! :)

All I can say is that they are the best agency ever, they will be always there for all your needs and with an amazing response time, if I come back to Chester I will definitely rent or even buy a house with them not even going to bother with other agencies. They are so good that I am moving to another place and I am going with another Leaders branch and let me tell you what, they have the same quality of service all across branches. Go with Leaders you will see that everything goes smooth and the support is brilliant, totally recommend.