Birds Ltd

Visited today and I have to say the staff seemed very stressed having to follow the new covid rules. An elderly lady asked if she could move table due to the air con being on and the door open and the staff member was so so rude towards her & told her no she would have to wait 15 minutes and ranted about the rules. Another elderly lady was sat on a chair behind the door freezing cold and asked if she could close the door and was told no also. Very grumpy staff with poor customer service skills , don’t do a job if you don’t like the public ladies

Has an ex customer service advisor of 20yrs in different field's I'm going to be honest. I've not experienced service like this in a very long time. I waited for my 2nd visit to make sure. There was 2 members of staff that was very open and nice. They served me on the bakery side one even went the extra mile to make me a dairy free cappuccino.which prob was a flat white but she did it with no extra noise to me. On my 2nd visit with my friend who's birthday it was so I was treating ended up not so great the same member of staff who tall blonde/mousey hair who showed no interest before but looking not impressed was there and continued to say why I couldn't have the same coffee i told her im very lactose intolerant and can't but I do have special pill which helps me have a dairy product and that I needed to pay for cakes to eat in at other till and when I did go over the lady said your eat in cakes need to be paid at other till with the tall lady who just said so I spent 10min up n down the aisle. Then sat and waited for another lady telling me to come get my order yet we are sitting in!! all this confusion in covid times are defiantly not welcome. So Has I went at this point I just wanted the time with my friend and a morning coffee&cake. 2 workers came in (men) no mask the tall lady shouted out to them no mask u can't come in . But didn't say has they was 3steps from table to grab a seat where u dnt need one. At this point is where I tried to help and tell the boys. But they did say they was in the day before and wasn't told. It was also at this time I noticed nothing on the windows etc about the cafĕ rules. Has we left and got home I noticed I was charged to sit in which was not told and charge for a cappuccino not normal coffee. And still got a very bad customer service from the tall lady I don't have her name. Next time we will be going to 1 of 3 other places on the same rd which I've had better service off. I love birds and never came across any staff making me feel this way to the point of writing a essay for feedback. There are many new people moved to area and the girls at birds need to be open to this has we are helping eachother knowing where to go etc and word gets round fast. I would also ask birds to get on the vegan/dairy free bus and get the milk soy oats or lactose free which all last longer in fridge. Thank you any feedback please get in touch on my Google profile page. Thank you 🤔🍵🍩 lost star for no feedback in over a month not great Birds now more than ever keeping bussines afloat and looking after your customers is surely number 1 well should be 🤔 ? Im over 40 and should be the new target group to keep coming till we older.

I went into the wollaton birds yesterday to get some hot dog cobs for a bbq the staff was a credit to the company helpful kind polite and went out of their way to help me thank you so much birds wollaton

I've had Birds cakes for years, but never been to the cafe... until today. The service staff were lovely and efficient. They brought my young daughters ham sandwich over to tide her over whilst my toastie was being prepared. They had also advised me that I didn't need the packet of crisps I'd picked up as my choice came with them on the side. My cappuccino was lovely and frothy and the tuna cheese melt was really crispy on the outside. Will repeat this again!

Over priced and some staff are very rude