Bairstow Eves Estate Agents Sutton in Ashfield

Me and my partner have been in the process of buying our first house since September and Laura has been amazing throughout! The whole team have been available on the phone when I need updates and Laura has been so helpful at chasing others to get it completed as fast as possible!! Would highly recommend to anyone! Special thanks to Laura for all the help, even though it’s been really stressful I’m glad I could relay on you!

We have recently moved house (September 2020) and put our house up for sale (in June 2020) with the Sutton In Ashfield branch of Bairstow Eves. We cannot praise the team enough for making what is usually a very stressful experience into one that was made less so by the excellent customer service and constant support we had through the selling and buying process. Special mention to Lisa who definitely went far and beyond what we expected with regular communication and lots of help throughout the conveyancing process, that was for us was quite complex and frustrating with a large chain involved. She was and is a star and we are so thankful and grateful to her for her hard work and attention to detail and determination to help us getting through this process quickly and effectively. Great service by a great team.. Well done to you all.

Highly recommended. The staff here have been wonderful and fully supportive throughout the whole process. They are very knowledgeable in their field and proactively keep you informed which has been very useful. Marvelous service.

SHOCKING COMMUNICATIONS! We entered negotiations to purchase a property. When communications began it was a relatively normal process with the back and forth conversation between ourselves, the agent and the vendors. After rejecting multiple offers on the same day. We eventually upped our offer again with a reasonable offer which caused the vendor to keep it on the table and only what I can call "stalling" for time. After us constantly chasing we gave the vendor plenty of patience and time to decide only to be fobbed off by the agent with "We can't get hold of the vendor" or "the vendors need to have a conversation". We were promised a decision multiple times on different days only to be left waiting. A few calls to update us out of professional courtesy from the agent would have been sufficient. After a week and a half they finally called and rejected the offer we had on the table only to sell it the same day. It appears they were stalling for a better offer, making us the backup plan. We'd have much rather the transparency and told from the start that our offer would be considered if no better offers came forward. Instead we kept being put off with various excuses which seemed strange at the time. A lot of people would just say that's life, move on which we have. There's plenty more properties out there! However I just wanted someone to know about our unpleasant experience as I wouldn't want others to go through it. Don't get me wrong a lot of the control is in the vendors hands which is fair enough but now I'm inclined to believe the estate agent was also in on it. A carrot on a stick comes to mind. Once again we were made to feel like a backup plan! If we feel this uneasy during negotiations, I don't have much confidence in completing a purchase with them. What happened to honest ways of negotiating and doing business nowadays!?

If you are looking for a professional, driven company to market or bring you property options, then look no further. I've dealt with these guys for over 14 years and always found their service impeccable. Recently they sold my property before it actually went live online. Laura is a superstar!