Argos Nottingham Kimberley

Not one to write reviews but I think on this occasion I need to. My parents needed a new Freeview recorder box as there's was broken so they decided to buy one from here.there not online so I ordered it for them but my dad paid on a click and collect service.i went to pick it up and the service was quick and easy unfortunately that's were it stopped.on taking the new one around to my parents they realized they'd bought the wrong one when they opened the box and took it out but unfortunately had put the batteries in the remote control..that's all they did so they re packed it and rang me to ask if I could take it back seeing the receipt was on my phone.i took it back to be met by Jo the manager who asked me if it been opened I said of course it has but they've bought the wrong one but it hasn't been used they just took out the batteries and put them in the remote control..she then went on to say I'm sorry but I cannot accept this back as it's used!I'm sorry I said are u serious all they've done is put the batteries in and your saying it's used?.she then went on to say there were fingerprints on the casing to which I replied just wipe them off then.it was getting obvious that under no circumstances she was going to take it back which angered me as my dad had spent £40 on something he was now stuck with and to make matter's worse the so called manager gave me the impression she wasn't that bothered.my wife then tried to be met with the same attitude of which she then added you should check before you buy!..sorry no this was a genuine mistake and it's totally unacceptable from a so called manager to come across in the manner she did as being a senior level I would've thought she would've used a bit of common sense and try and resolve the issue instead of well it's your fault attitude. Well we had the last laugh as we took it back to another store were we were met by assistant happy to help and got a full refund so Kimberly Argos you need to train your management to the same level as your other stores as it's clear they don't know what there doing.we will never buy from there again.

Great customer service from all the staff at Argos Kimberley especially from the manager Jo who really went out of her way to help me. Thank you for the great service.

Fast friendly service.

Good shop. Nice staff!

got my animal crossing game from there a few days ago.