mydentist, Nuthall Road, Nottingham

Had a simple question about my appointment, wanted to clarify something because they were sending out confusing text messages with contradictory information. Waited on hold for 30 minutes in the same queue position that never moved, only for the receptionist to eventually say it was a bad line and hang up on me. They didn't even ring me back.

Fantastic team. Made my daughter feel relaxed and comfortable and now she no longer has tooth ache. Showed compassion and understanding, and worked within covid19 guidelines. One particular dentist, (cant remember her name, asian lady, with glasses, works upstairs). She was lovely and warm and welcoming. Thank you. X

I have always had excellent service from my dentist and highly recommend them.

If I could give minus figures as a rating, I would.... My son is under eighteen and went for emergency treatment yesterday. He was told that he'll have to wait over three weeks for an extraction of his cracked and decayed molar. As result of both depression and chronic pain he overdosed on painkillers and had to be taken to the QMC to be treated for poisoning. There's a chance he may have damaged his liver as a result. This is another example of the negligent and blasé attitude of this practice, leaving vulnerable patients in such a state of such distress that they ultimately end up significantly worse and come to harm. The doctors at the QMC were disgusted to hear of his experience at My Dentist, Nuthall Road and have urged us to complain. My son will now have to return to hospital for further tests to see if permanent damage has been done to his young liver. The correct course of action would be to treat him as a priority give his age, the significant pain and state of the tooth in question or at least signpost him to an emergency dental service that can help. Failing that, perhaps informing him to call back the next day and thus be treated as a priority might have eased his worries considerably. He told me the dentist took virtually seconds to assess him and spent more time discussing how she'd like to go home because she was tired rather than treating him with dignity and professionalism. The 111 service couldn't help with emergency treatment given the overdose taking priority. He is now unable to take any pain relief whatsoever given the fragile state of his health. I imagine if he were a private not NHS client it would be a different story altogether. Disgusted and furious with this practice.

I visited the practice yesterday for a check up. I have been a patient here for a number of years & always been happy with the treatment. Each time I visit, I ask for a polish on 3 lower front teeth which get stained due to fine cracks in their enamel, and this is always done without question & takes about one minute to complete. On this occasion, my dentist, Ana Gonzalez, advised that she could not do this as it was deemed cosmetic & was of no detriment to the health of my mouth. I spoke to the practice manager who confirmed that no rules had changed & that I was not entitled to this, even though a scale & polish is included in the £22.50 standard NHS charge. Seems that, as rules have not changed since my other appointments, the only requirement is a little discretion!