Smooth Moves

Smooth by name, smooth by nature.... Recently sold my house through Smooth Moves and i must say what a positive pleasant experience it was. I'd previously used them for renting my house and found them friendly, professional, reliable & hugely helpful. So when i decided to sell with them, they'd already set the bar high! ;) Karen was very helpful and managed to flatten all the waves/ripples before reaching me. She did a great job getting a great price, dealing with the buyer and doing the legwork of seamlessly gluing the whole buy/sell process together. If i need to buy/sell or rent again i'll definitely be back guys!

Very rude female team member in Nottingham using outdated approaches with potential customers. The agents really need retraining on how to behave professionally. Sadly agents like this give the profession a bad name. They lost me as a buyer due to their abrasive approach.

An amazing service from a wonderful lady, straight forward and accommodating. Karen is a Smooth Mover .

Worst agency I have ever had to deal with. Beware, they discriminate and will ignore your application for no reason whatsoever. I inquired about a property and they lied straight to my face and made me wait for almost a month for a reply - which I never got one - only for me to find out that they had already rented the property on rightmove. I called twice about the property and they took my email and said they would send a video viewing and then we could move on from there. I never got the video viewing, a call or an emailing informing that the property had already been rented. Incredibly unprofessional, stay away!

I have just moved out after renting with Smooth Moves for 2 and a half years. They are the best company I’ve ever rented with and I was apprehensive after having bad experiences as a student with other agencies. Whenever there was a problem with the property, I would ring or email Smooth Moves. They would always get back to me the same day and endeavour to send somebody out the next day to fix any issues. They were always professional and friendly and would help out where they could. I read some reviews that said about people not getting their full deposits back at the end of their tenancy and I was concerned about this. When I left, I cleaned the flat to a reasonable standard although there were a few marks and general wear and tear from the time I had been there. (Moving heavy furniture, etc). They came to look round the property when I handed my keys back and starting the deposit returning process the SAME DAY (full deposit returned). I soon realised that they were forgiving of any general wear and tear and weren’t meticulous or picky. It was just damage that they would charge for, which is completely reasonable and stated clearly in the contract. It’s useful to know that Smooth Moves use the deposit protection scheme. The previous company I rented with didn’t and they kept my deposit at the end although it was unfair to do so. This means that your deposit will be protected and returned at the end of tenancy unless the landlord can reasonably give proof of why deductions should be made. I have recommended Smooth Moves to everybody I know renting or buying a property in the local area. A very professional company who genuinely care about their customers.