Manor Dental Clinic

I took my mother in for a tooth extraction and the service we received was excellent. We are very happy with the professional care which was provided by the team.

Hello, my name is Miga Bushi, i am a registered patient at your clinic. On 31st December i called to make an emergency appointment because i had a really terrible toothache that kept me awake all night long. Your receptionist answered the phone, but apparently she couldn't hear me well and kept asking for my birthday. As i was in pain my voice was not clear on the phone, so after the fifth time she asked me i had to raise my tone a bit and give her my birthday numbers. She was insulted by my voice and started accusing me for shouting at her and being disrespectful. I tried to explain to her that i was not shouting or raising my voice to insult her, i was just trying for the sixth time to give her my birth date. I was in pain and i was calling to get a doctor as soon as possible and she wasn't able to understand that even though i was explaining it two or three times. As a result she left me 4 days in pain she saw it fit to finish my call and hang it without respect at all. I did call three more times with no response from your office and in excruciating pain!!!!!! Is this the way your front desk handles emergencies or people who call in pain??!!! Or is it that every time your receptionist doesn't like the sound of a voice, she hangs up???? I would really appreciate it if one of your doctors would give me a call to set things right. Thank you in advance.

I absolutely love Manor Dental, they are so kind and friendly especially the receptionist Sandy. I’m always put at ease as not a great fan to visit the dentist. And I just want to say how great you’ve all been during lockdown. Thank you Manor Dental Clinic

Very disappointed, after few attempts to book an appointment, left my name and phone number to be called back because apparently the receptionist is very busy, no call back. I decided to go to the surgery maybe i have luck to book an appointment. The receptionist answered and said to me i have to book via telephone, i try to explain to her I could not book via telephone she let me in to talk and try to get an appointment. She was very angry and try to convince me she left me messages on my voicemail, but was no any voicemail or missed calls from the clinic. Change her tone and repeat to me we are very busy and will be end of October or November. I explain to her is an emergency not a checkup because I have pain, she said are fully booked and to call 111. In the end i think she was very rude and i give up. I will change the surgery.

Always feel at ease whenever I walk thru manor dental for my appointments. Sandie has great customer service, she is so polite and ever going the extra mile to meet customer needs. Renata the hygienist, I just love how she goes above and beyond with the treatment, she will advise you to how to better and maintain your mouth hygiene, she is also compassionate.