Landlord Direct - Letting Agents

Students BEWARE of these scammers!!! Landlord direct failed to fulfill their promises of BASIC maintenance in the property that violated the contract, and then had the AUDACITY to take away my daughter and her flatmates deposit based on false claims regarding cleaning (which were disputed with photographic evidence). The staff were totally incompetent and unprofessional throughout their entire tenancy, sending passive aggressive emails, claiming that emails and correspondence was made on certain issues when in fact it wasn’t, claiming they had sent out maintenance people to fix issues in the flat that never showed up, overcharging for utilities and the list GOES ON. Looking at a few other reviews on here it seems like these are reoccurring problems with landlord direct and if you’re a student looking for somewhere to stay in Nottingham, avoid them like the PLAGUE.

READ BEFORE YOU SIGN WITH THEM!!!! AND BEFORE YOU LEAVE THE APARTMENT!! AND IF YOU WANT YOUR FULL DEPOSIT!!! They will try to treat you like dirt because you're a student but don't take it and push back. Landlord direct are disgusting. The only good reviews are from landlords. As you can see from other reviews they have a trend. They will charge you a cleaning fee for a clean apartment and then for light bulbs. I wish I had posted this sooner so others didn't get scammed. 1) TAKE PICTURES OF EVERYTHING. Susan said we left the apartment in a disgusting state but was thrown back when we told her we had images. She then proceeded to send us images of a different apartment and cut of edges to make it look like ours. The apartment we received was disgusting and because we checked the law we saw that we don't legally have to give the apartment back in a cleaner state than we received it. We had images of the state we received the apartment and the state we left it in. The TDS said this will work in our favour. 2) TENANCY DEPOSIT SCHEME This is how we got our deposit back in full. We got into contact with the TDS (who hold your deposit not landlord direct) and they read to us the laws and what we can do. The landlord has NO RIGHT to take any of your money without your agreement and if they do give the TDS a ring!!! This is completely free and will get you your money back. THEY HAVE BROKEN THE LAW They stopped taking our calls and responding to our emails but as soon as we got into contact with the scheme that's when they started responding. Sue was emailing us at 17:05 on Fridays so we would have to wait a whole weekend to respond. When we went forward with the scheme they started calling us at 9pm to try resolve the issue. She even tried to say that they will split the fee for everything in half so me and my flatmate will only pay £64 in total for lights and a cleaning fee that was £112, Instead of the original £192. I asked for a receipt and received nothing. As soon as I said we will move forward with the TDS that's when they gave us all our money back. The tenancy deposit scheme said we should find other cleaning companies with a lower quote and this will also work in our favour. The only thing the apartment had was accumulated dust from us moving out in june and a bit of plastic bottles. The companies we called said they would only charge £42 for this. 3) MAKE SURE YOU HAVE ALL THE EMAILS. We compiled a document with all emails from there, pictures, phone records and contract statements. When sent over they didn't read it. Until we took it to the TDS. But luckily for them they gave us our money back because we did have lawyers involved in the background and they were ready to file a civil dispute. 4) LIGHT BULBS Even though it did state we had to fix all bulbs in the contract, when we moved in the lights were already going out, we also had emails of Mandy saying they will come and fix it but of course they never did. As soon as they take responsibility for a repair it is no longer your responsibility. They wanted to charge us £60 for 10 lightbulbs bus as soon as the TDS got involved they dropped it to 4. The scheme said this will again work in our favour as it shows inconstancies and because they bore the responsibility it was no longer our issue. FIGHT BACK AND GET YOUR MONEY BACK!!! BELOW ARE IMAGES OF THIS "DISGUSTING" APARTMENT 🤔🤔🤔 They really tried it. Sue you are very lucky we didn't take this further as we have proof that the images of the fridge freezer was not ours.

My friend and I rent an apartment from this landlord this year. We have cleaned everything and replaced light bulbs before we left the flat, however, the landlord still attempted to charged us £94 of cleaning fee as well as £48 for light bulbs. After a struggle, they agreed to reduce the cost for the light bulbs by £16.00 due to 2 of these being in the extractor hood which are difficult to change. They just sent us cheque before we came to an agreement with the deduction of deposit. I am very disappointed to this company, as I stayed at the same flat two years ago and the staffs were friendly. However, after this experience, I am very disappointed and will never recommend this place to anyone.

Im a Landlord myself and my daughter who is a student rented property from this company in her last year. They left the property very clean including cleaning the oven and yet they still attempted to hold onto the deposit for a £76 cleaning fee as well as attempting to charging them £24 for 3 light bulbs without first telling them this was not included as part of the maintenance contract. When we pushed back tried to tell us they had also gone over on the allowance for electricity as well but they had let let her off this element. Interested to know if anyone has actually got there full deposit back or this is there standard policy for every tenancy. Be very careful with this company and take pictures when you leave the property. After a struggle they agreed to pay the deposit in full. Pretty sure they will respond below with lies and justification for their actions.

Me and my friend stay at one of Landlord's property and checked out at the end of July and we have received a deduction of deposition in total of £142, with £94 cleaning fees and £48 for supplying and fitting new bulbs, 6 bulbs at the price of £8 each. It was ridiculous, because we have cleaned the flat and left it as it was before we moved in. Some of the bulbs aren't even working at the first place, the strip lights in the kitchen were broken a week after we just moved in, and we have just replaced all of the other bulbs and made sure they were all functioning before we left. However me and my friend came to an agreement with the cleaning fees only because we had no evidence or photos to prove, and we refused to pay for the light bulbs. But they still return the deposit with the full deduction anyway said that they will talk to the landlord about the bulbs though they never replied to our emails. Very disappointed to the company, as my friend stayed at the same flat couple of years ago and the service was not bad which is why we chose to stay with them this year. However we are very disappointed and will not recommend this place to anyone. As I see there is another review about how Landlord is trying to take their deposit away as well, we were very unfortunate and unlucky to let them get away.