ADP Bridgwater Dental Centre

When I joined the practice I believed my teeth were in pretty good condition but in need of one filling, I had a checkup..which confirmed only one filling needed but on day of treatment the dentist carried out several fillings and advised further treatment would be required. Some of the fillings then fell out and had to be replaced..an abscess then formed and was not picked up and I had to attend A@E. Further fillings have fallen out since. My treatment is incomplete (if it was ever necessary) and the receptionist has at times been very rude.

They not treating decaying teeth in time, instead they wait for them to break so that they will have to be crowned so they get the biggest cash return, as well they discourage people openly on having crown paid by NHS and encourage to get better and stronger ones done privately with them. They do not fit temporary fillings on broken teeth so that patients are left with exposed teeth until they get the treatment so it gets infected quicker and hopefully for them leads to root canal treatment which again is a biggest cash return for them. Lastly they do root canal treatments when they are clearly not required and quality of that treatment is questionable, like root canals are not completely filled etc., it eventually leads to the tooth extraction. Which in turn leads to bridges and dentures which are the biggest cash return for them. They do not offer regular plaque removal to their patients or any other hygienist treatment. Senior nurses, the old receptionist and the management run this place like a Soviet Kolkhoz and it only looks nice on the first glance, they are not to be trusted. If you come to question any of the treatment they will discharge you. They keep swamping their dentists all the time and you can't seem to keep seeing the same dentist for longer than a year which as well affect the level of the treatment as those dentists are new all the time and they don't know your dental history they do not seem to care neither. This practice needs a serious shakeup I don't understand how for years nothing has been done about it.

Utterly disgusted by the receptionists... waiting room full of people and having a full on disagreement over something, making patients wait to be booked in!

Worst practice I’ve been in. Never had a problem with them until early last year when my dentist left. Receptionist is a rude especially over the phone. I had a 30min appointment booked for a filling but hey asked me in 20min late and done a temp. Instead. Temp filling fell out after four days and had to wait almost two weeks for a new appointment when the tooth was cutting my tongue. Then had a normal filling done which chipped after a week or so. Seems like all appointments are rushed and they just don’t care about patients. I’m definitely switching the surgery.

Rude receptionist. Previous bad experiences of leaving half a tooth in and getting infections. The final straw has come when they refused to see my son as an emergency despite nhs saying that it was urgent. Thankfully we have found another dentist and we will all be moving. The emergency could not have waited 3 days like suggested. I really do not recommend and wouldn’t use again.