College and County Letting Agents Oxford

I really appreciate the help and support that College and County have given me. I imagine working under less than ideal circumstances like a lot of people. The kindness and compassion particularly from Mr Ines has been amazing. Thanks for all you do. Its an inspiration.

Have been renting with C&C for almost 6 months now, and its been a very easy and pleasant experience. The staff are so nice and helpful, and very quick to respond to all our concerns! We've had loads of people come within days whenever we mention a problem. Compared to our other letting agency, they have been a dreaaaam and made our time in our little house so nice! Actually really recommend them to other students.

AVOID - charge illegal fees College and County knowingly charged me and my housemate prohibited payments when we needed to find a new tenant / a sublet to take our spaces in the house. The 2019 Tenant Fees Act sets a general cap of £50 that a landlord can charge in those situations, unless extraordinary circumstances apply. College and County charged us £250 (!) each. When we protested, they complained about the UK government guidelines, threatened not to accept our requests (in violation of our contract), and blackmailed us into paying them. If something similar happened to you (£250 is College and County’s standard charge for early release fees), I recommend getting in touch with ACORN Oxford, a powerful union. ACORN have a long tradition of standing up to College and County and other exploitative letting agencies and landlords. They were so helpful in recovering my money. Even after the judge had ordered College and County to repay me £150, C&C only finally paid after ACORN got involved. Had I gone to ACORN straight away instead of the tribunal, I might have gotten back even more. After I posted about my situation on facebook, many of my friends came forward with similar horror stories about College and County. I know from personal experience that when they think you like them, they will ask you to leave them a positive Google Review. That is one way to try to hide how your tenants really think about you. If you're thinking of renting with College and County in Corona-times – be careful. The last place you want to end up in is with a letting agency who tries to extract (by legal and illegal means) every penny from you when you are in a very vulnerable situation.

Draft for C&C Google review: We have been renting with C&C for 3.5 years now. Our property manager Verity is a star! Her support has been amazing throughout. Every maintenance issue, big or small, is addressed with super quick turnaround.

I have been living in a flat operated by College and County since 2015. This is the fifth year of me living in the flat and I would really recommend CC to anyone who is looking for a good and reliable agency in Oxford. Everything contract-related is very transparent and I am particularly happy about how the maintenance team has always been operating - they have been very reasonable and responding fast when anything goes wrong. The communication between us and the landlord has also been handled really well. In short, I don't have another agency to compare since I have not moved to another flat whereas none of the horrifying Oxford renting-related stories have happened during the past four years so I count myself lucky. 这家中介是靠谱的，我住了五年，没有任何问题，推荐给大家。