Andrews Headington

Avoid letting a property from Andrews - over a year contract we (2 key workers at JR hospital and 2 postgraduate students) had multiple issues with them. This was predominately because they were always difficult to get hold of, they did not communicate between departments and there was little to no follow through when issues were reported. For example, we originally were three people signing for a four bed house, with the arrangement that we could find a fourth tenant ourselves and put them on the tenancy agreement for no further rent. Once we found a suitable tenant, Andrews were so slow in making the correct contract and tried to charge us extra rent (£200pm), despite written proof that this would not go up. Moreover, they were always reluctant to replace inventory, requiring us to live with broken/inadequate utilities and furniture (my housemate had to buy her own bed two weeks after reporting it as it had not been sorted). Additionally, their accounts team is highly disorganised. We received multiple emails throughout the year saying we hadn't been paying the correct amount of rent or there was a certain amount missing (a random amount too, not even one persons rent worth). Each time this happened we all sent bank statements and standing order details to prove we were in the right but the next month the same thing would happen again. Furthermore, the return of our deposit has been delayed (we moved out over a month ago) due to this issue of 'missing money' which was proven to not be our fault. The whole experience we have had with the Andrews Headington branch has been disappointing, unprofessional and extremely frustrating. We would not recommend at all.

very positive experience, refreshing after dealing with previous letting company

I really appreciate how thorough and reliable Andrew are.

At the end of my tenancy I accidentally returned my keys with some personal keychains attached (of sentimental value). It was impossible to contact them via the phone number on Google as it went to voicemail even during normal business hours - and several other phone numbers from their emails/correspondence yielded the same result. I made several phone calls across multiple days and left 3 different voicemail messages, all of which were not replied to. I finally managed to speak to a senior employee as part of the end of tenancy team and arranged a time to come to collect my keychains and an Andrews employee failed to turn up despite me being promised that someone would do so. Never mind that, no one even turned up all day at the branch during stated COVID business hours. I made another appointment the next week but then was called that morning that my keychains were nowhere to be found and I was to assume the inventory clerk had discarded them. If I had been a potential new tenant, I'm not sure I would even have been able to contact anyone at Andrews to even register an interest for their properties or to arrange a viewing. I would advise avoiding Andrews Headington - unless you enjoy being ignored.

Ian Henry at Andrews Headington dealt with our sale very professionally and efficiently. Quick to respond to queries and good at giving frequent updates. The whole process went through without a hitch.