Finders Keepers

Emma Stevens of Finders Keepers was excellent in helping us secure a rental property from abroad. This had the potential to be complicated but Emma and her team handled this in a proffessional and friendly manner. She was very swift at responding to all our questions and helped facilitate this move seamlessly. Very impressed!

I was a private renter through Finders Keepers. If anything is wrong they take a long time to get it fixed and the people they hire to do the job do not do a good job at all. They use the cheapest materials for example and leave jobs half done. We had to phone up months later after they didn’t fix our fence properly (were expecting them to come back and finish the job - but apparently it was finished. There was a massive pole left in the ground holding up our fence and blocking off the shed). Another time the workman left muddy footprints all over our floor and bathroom, and used our bathroom bin to dispose of his waste without even asking us first, disgusting! Then they want to inspect your property every 12 weeks which seems like an infringement on the tenants right to peaceful living. Ok, fine, but then to complain that the house is a mess every time, even when it isn’t is just rude, disrespectful, and unnecessary. They will dictate how you should live. When it came to moving out they tried to charge us for things that weren’t there or were fair wear and tear. We even had the curtains dry cleaned and left the garden in a nice state (better than the state it was in when we moved in) but still wanted to charge us. They agreed to discount some of the charges when I threatened to go through the official dispute service to get our deposit back. Their attitude stinks and they are not respectful of tenants at all. I’ve dealt with some bad letting agents in my time as a private renter, but Finders Keepers were the worst by a country mile.

Good support during covid, easy communication and very personal treatment. The only think I found difficult were the initial checks, which is something common among the different agencies.

Finders were excellent property managers for me. Their communication was top-notch, their advice was on point, and the tenants they found were all responsible as well as being good people. I'd wholly recommend Finders.

Kate was amazing - we saw the flat on a Friday morning and had signed the contract within 5 working days with references, documents etc all sorted. Kate was completely on it, always available and charming as well. Could not recommend Finders Keepers highly enough.