Palmer Snell Estate and Letting Agents Yeovil

As the owner of a rental property, I have been working with the letting department for over a year now. During an unexpectedly complicated renovation the team offered me support and encouragement holding keys for me throughout. On completion of the project they quickly found a tenant who has just moved in. I would highly recommend Palmer Snell Lettings if you are looking for a management company to handle your property.

The staff in Yeovil Palmer Snell and in particular Jamie Grierson, were excellent and very very helpful through the whole of our rental process and managed to get myself and my partner into a new home between the 2 UK lockdowns, top work by all concerned!

I have done the checks with home let was told my credit was too low but was informed I could try use a guarantee send them all the details nothing has been done about it try to call and send email no one has contact me.As a support worker I’m trying my best not to visit places unnecessarily I’m thinking of others too but I’m not sure if I should just visit the office for something I could have been helped over the phone

My landlord has been on to them since 28th Feb about our neighbours (who let through them) about their fence that fell down in our garden, I understand we have been in a pandemic, however many construction workplaces have been open for sometime and it's still not been sorted, been phoned left emails and answer messages, and still nothing! Very angry as have a dog and a 3 year old son that try and go into their garden it's not safe, but they clearly do not care! As already stated it isn't myself that lets through palmer snell it is my NEIGHBOURS! If someone could actually phone me back as you have my number now that would be great.

Before I start; our sale coincided with the COVID-19 pandemic, so delays and uncertainty were to be expected. However, I would seriously reconsider if you are thinking of selling your house through Palmer Snell in Yeovil. To start, the agent who came out to see us certainly talked the talk, giving it ‘the big one’ about being better than the other estate agents we had used and why we shouldn’t have chosen them in the first place. Typical estate agent nonsense. It started well with a couple of viewings on different days, but then Palmer Snell told us we would have 3 viewings on the same day. The first was genuine, the second was a phantom viewing, the third never happened. We appreciate they use the block booking technique to create a sense of urgency for buyers, but we certainly did not expect them to try and fool us in to thinking there was more interest than there actually was. To explain, we have proof that the second viewing was in fact not someone interested in the house, but a friend/colleague of the Palmer Snell agent supposedly showing prospective buyers around our home. They had a good natter about their personal lives in our kitchen, discussed what we looked like from the photographs on the wall, had a quick tour saying ‘they shouldn’t have a problem selling this place’ and then left together. Again, we have absolute proof of this. To top that off, they didn’t hang around to see if the third viewing would arrive, so presumably it didn’t exist. We were desperate to sell, so didn’t want to call them out on this for fear they might not both too much with our property. However, I thought I’d press for some feedback from the second and third viewings. The agent's response; “pretty much the same as the first viewing”. Lies. We finally sold, but then the COVID-19 pandemic hit, so we fully appreciated that there would be delays. However, as all other estate agents opened up and carried on, Palmer Snell in Yeovil did not. If we wanted to get in touch, we were told to send emails to a particular address. When we did, we received an automated response saying that this mailbox was no longer being used. All phone lines went dead. We ended up having to provide updates to the other estate agents in the chain as they couldn’t get a response either. Woeful to say the least. To top it off, we made the mistake of going with their own solicitor (Countrywide Conveyancing) as they would be able to push things through quickly and get regular updates. Feel free to check out the review on this useless company too if you have a minute. We’ve certainly learned our lesson. I appreciate that reviews are often only left when you have something to gripe about, but as you’ll see from my profile, the vast majority (apart from Countrywide/Palmer Snell companies) are pretty positive. Best of luck if you do choose these guys.