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Home United Kingdom England Newcastle-under-Lyme Borough Council

Newcastle-under-Lyme Borough Council

Castle House, Barracks Rd, Newcastle-under-Lyme ST5 1BL, UK
+44 1782 717717
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Detailed Information
Openning hours
  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
Photos
Newcastle-under-Lyme Borough Council
Newcastle-under-Lyme Borough Council
Newcastle-under-Lyme Borough Council
Reviews
deborah mallender (10/01/2020)
My blue bin hasn't been emptied. Reason there was a sweet wrapper put in it. I live near a shop, the school children walking past may well put a sweet wrapper in the bin, how sensible. The council is ridiculous in its policy of saying it is not policy to take a bin if its 'contaminated' . That's absurd ,it's a sweet paper not highly toxic chemicals. The council accepts our money doesn't it, paper or plastic and sometimes metal. They don't suddenly say that's contaminated, and cannot collect it do they. What Hypocrisy.
Rob Irving (01/06/2021)
Why do i pay my council tax? Recycling not collected for over a week, just after Christmas, the time of year when there will be the most household waste and the highest amount of recycling to be collected. Quite literally RUBBISH!!
Eben Offei (12/22/2020)
Absolutely awful unprofessional service from council tax enquiry woman with D as your first initial. Customer service is not about shouting, huffing, puffing and providing unrelated information. Train your front line staff well. Not everyone who picks the phone to call wants to receive a substandard service. Shameful.
James Croxton (10/06/2020)
Had 2 spare bags of waste not collected today, first time it has ever happened but when I rang the council the 'usual' rule of thumb is that they empty your bin but not excess waste. What's more is that the two bags weren't put back into the bin, they have just been left outside on the pavement where cats could of got at them and scattered waste all over the street. Its ever likely the review score on Google is shocking. Not even got thr decency to say anything to me as I leave my house this morning! Shocking
Carl Agathon Shaw (10/27/2020)
Been almost four weeks (friday 4th week) since (waste) skips have been emptied. Phoned Newcastle council offices twice last week to see if the problem would be resolved, still nothing with no real explanation. Getting beyond a joke now, considering in the property I live in there is approximately over 20 residents who also use the bin area. The waste (bin bags) is now covering floor area by the skips. Ive held bags in my property which is now making my property smell. It won't be long im sure before the local rats will find a new feeding ground if they've not already arrived. Ive never had any problems with newcastle under lyme council untill now and its a real shame. Its also a shame cannot upload the photos on here.
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