Starbucks

Asked for two warm croissants and got two barely warm cold Croissants. Obviously had been left to long. Grande Hazelnut latte had whipped cream that I did not ask for which ruined the latte.

i come to this starbucks quite often and the staff are always so lovely despite busy rush hour.

I ordered via the drive thru as it is more covid safe at the moment. The queue went down quickly, and the staff were efficient and friendly.

Been here few times and every time there is a new drink out i go to try and I am just disappointed . Like the staff are nice and all that but there drinks taste awful. Just got the new vampier frappuccion for it to taste like i m drinking ice with a slight taste of strawberry and chocolate. Waste of money end of.Either get staff who will do the drink properly or dont do it at all just scams people.

So today I was treated appalling by one off your staff members in the drive through in bury st Edmunds (Sunday 27th, 9am approx). I feel incredibly strongly about this and I want in looked into, my 7 year old daughter was made to cry by a staff member who seemed to have no remorse for her actions. Me and my family 5 of us turned up and we was all wearing masks except my youngest daughter she's 7 years old and also a asthmatic so she's exempt for 2 reasons, to be confronted by a staff member and told to take my daughter to a table and for her to sit there as she had no mask on, my daughter is already anxious right now and to be treated like that is horrific, I explained she's only 7 and I wasn't even allowed to let her look at the counter to see what she wanted! I had a spare mask in my bag and I had to make my daughter who is exempt put her mask on just to be able to see what she would like to eat, my daughter burst into tears and was so Confussed. When I spoke to the lady about it she simply told me she wears a mask or sits at the table as there are new rules and she has too, well I have hunted high and low for these new rules and all I can find is that children under 11 are exempt and lie I explained she has asthma but none of this was even asked, and me and my family was left feeling a inch big and that we had done something really wrong. My daughter now doesn't want to return to Starbucks and is now so much more anxious about going into places all because this staff member singled her out and embarrassed her in front of everyone and ordered her to sit at a table!! There is many ways to do something, if there is new rules she could of spoken to me out of ear shot and explained to me and I would of happily sorted something and avoided upsetting my daughter but this wasn't the case and I refuse to be spoken to and treated like that and even more so a scared 7 year old child should never be treated like that so I want this looked into. I understand we are in a middle of a pandemic and times are testing but her behaviour is not acceptable at all and no child should be made to cry when they have done nothing wrong. I would appreciate a email back and this to be taken seriously. I will be taking this further as I'm mortified as to how we was treated.