Peacocks

While my mum was visiting for a couple of days she bought me a dress as a birthday present. When I opened it (on my birthday) it didn't fit properly & so I tried to return it to the Bury shop where she had bought it a few days earlier. I was told by the assistant that as I didn't have my mum's debit card I could only do a straight swap (same garment different size) or find other garments for the exact same price. Well obviously I wouldn't have my mum's card as she lives over 2 hours away & that would be fraud!! And secondly there was nothing else in the shop that I liked which would add up to £25. So I asked for a store credit note so I could come back when they have different stock & spend my birthday money.......but 'apparently' they don't do this?!?! When I queried this policy I was told it was to stop people stealing things & bringing them back for a refund!!! Ah hhem excuse me??? The store assistant would not budge on the decision & clearly said there was nothing I could do but keep the garment or try looking elsewhere! So now I'm left with a dress that I will not ever wear, have wasted my mum's £25 that she spent for my birthday present & only have 14 days from date of purchase to try & find other garments I might like. What absolutely terrible service!!! What on earth do they do around Christmas time when people buy presents for their family but God forbid if anyone wants to return something.

Wanted to buy a pair of black shoes for kids, went to Clarke's first was made to wait outside with no indication of when would be let inside. So went to peacocks and found what I needed without any fuss and good price

If I could have scored 0 star I would. 1 till working with long queue. Gave up and didn't make my purchase.

Shop assistant spoke in a very rude tone of voice to me today, store manager was present near by and did not bat an eye lid. Will not be going in there again as staff are generally rude all the time and ignore you whilst carrying out transactions speaking to colleagues.

Great place for searching for that bargain buy that looks far more expensive than it actually is. I have had many compliments on my latest purchase which fits better than others elsewhere at twice the price. Helpful staff and no problems on returns.