Tennens Properties Ltd

Fantastic service from start to finish with Barry and Jasmine, really professional and informative. Would highly recommend!

Scammers! My fault for not reading the contract properly and asking the right questions. I left their property in an amazing condition, much much cleaner than when they gave it to me. But I was still charged a £150 'check out' fee. I still don't understand what this is for and £40 for that little mark next to the shower stall (I bet you can't even figure out which one). Disgusting appliances in the house, communal light bulbs were not changed. Had to complain about dead birds before they came to take care of the garden. Just felt very neglectful.

What can I say about this estate agent. I rented a flat off this agency last June for nearly £800 pcm; upon arriving in the flat I was confronted several issues, the main problem was the bathroom. The bath panel was broken and the plug was broken. At first I was very impressed by the landlord coming to get the panel and plug within two days. I was then left without a panel and plug for nearly three weeks, I was calling Tennens regularly and was called “an immature little girl” and “impatient”. When it finally came back I was on holiday, upon my return I found the loo running with water. I assumed that whoever brought the panel and plug back must have used my loo and broken a valve. I then had a water bill to pay after five days of running water. The next problem was the blacklisting. The previous tenant had not paid any of the bills on the property and I had to sort ALL of this out. I had to pay Scottish Power £75 per month until I had earnt a lower direct debit, living on your own this was a ridiculous cost. I had to prove to sky that I wasn’t the previous owner! Once I thought this was sorted I started getting final demand letters. Then one day the bailiffs arrived, living alone I was terrified and the agents did nothing. It was horrible! The washing machine broke next and the man who fixed it told me that the whole machine stank of weed, that gives you an insight into the previous tenant. Earlier this year a private investigator turned up, I had to show him my ID before he left, he even confessed he had been sat outside for hours. As a single woman living alone you can imagine my horror. To top off what can only be described as a horrifying experience for the final few months of my tenancy I had a flat that stank of drains, even though it was reported by me and picked up on by the deposit check, it was never fixed. On my final checkout, they even had the nerve to charge me for cleaning lime scale and dirty windows, which I have had to live with for the last 8 months as it is impossible to remove and clean. My only advice is to AVOID the agent at all costs, especially if you are living alone.

The team at Tennens goes above and beyond in every aspect of the renting process. Highly recommend.

Poor service, mysterious and unexplained charges added, and rude and unprofessional staff. Incidentally, I'm not saying the other review is fake, but I will point out that all his other reviews are for restaurants in Florida and let people draw their own conclusions.