Selco Builders Warehouse

Good range of goods. Found what I wanted but only one person serving a lot of customers. Didn’t bother to buy as would have been waiting too long

It's got pretty much everything. Don't quite understand why they are reducing thier custom by having it as trade only. Prices are comparable with others so it's not true trade prices.

Absolutely horrible experience with Selco. Bought a bathtub just before the lockdown which was delivered with the wrong feet and found it to be uninstallable. Selco were shut due to lockdown so we had to purchase a more expensive bath from another supplier as we were left without a one. When Selco reopened, I called in to arrange a return. I was told that they will call back to arrange a collection. No one called back and 2 days later, someone turned up at 7am in morning (unannounced) to collect the bath. I was not at home that day and only found out about Selco's visit when I returned the missed call from a random mobile number. I was told to call back Selco store again to arrange another collection. This time I was given a slot between 11am to 1pm on a Tuesday. To avoid any risk of connectivity issues, I gave 2 mobile numbers to ensure atleast one of us could answer their call when they are out to collect the bath. No one turned up from Selco and we waited all day. A few days later, I called Selco again and was told that they have already visited 3 times and were not prepared to collect it again. It was a complete lie that Selco came over to collect 3 times. From what I know, they came only once and that too unannounced. I then had to pay a man with a van to carry the bath over to Selco. The duty manager was visibly angry at me straight away when I tries to explaine the issue. She had been lied to about the 3 collection attempts by her own team. As a result, she was not prepared to listen and refused to return the bath and took an aggressive approach from the start. Upon inspection, she found a tiny little scratch (not more than 5mm that wouldn't even be visible on installation) and made it an excuse to not return the product. I tried to explain it to her that this is how it was delivered (probably it was a returned unit from another customer as it came without compatible feet). I had to remind her that I have already suffered alot due to Selco delivering an incomplete product and later due to their attempt for a collection that was never agreed with me in advance. This duty manager was having none of it and was adamant that the bath tub is damaged and cannot be returned. Her tone and tenor was too humiliating for me so I decided to leave the bath with Selco and walked out without a refund. On my wayout, another Selco staff apologised to me for his manager's behaviour and gave me the names of the senior staff members below to complain to. So, Lee williams (sales manager), Kevin (store manager) and Bryan (manager) If you are reading this post, please look into the above issue and if anything, get to the bottom of the lies to hide their own incompetencies and failures.

As always great service.

Very good stock of items unlike a lot of competitors currently. Helpful and good prices!!!