Masons Estates,

Before you sell your house with Masons They have a property for sale. I called once on the Thursday ( no answer) Twice on the Friday ( no answer) Left online request on the Saturday Called again Monday was promised call back never got that. Got email Tuesday only saying would i like a veiwing Then through email got interrogate and which i took offence as was a cash buyer which i told them Got booked a viewing Thursday But they cancelled it Wednesday day before. Needless to say i would not be asking them to sell one of my houses. Covid has made lazy people lazyer

I would like to thank the young lady who took my booking to view a flat today I am an ex servicemen disabled no one turned up not that I thought they would do I tried calling their office but guess what no reply but they could have called to let me know it had been cancelled so thank you very much for making me wait. not a happy bunny

Straight to point. Contacted agency 4 times and provided my name and contact details 4 times, in the space of 2/3 weeks. They must think they are making more profit than others because for someone who isn’t interested in a potential buyer/tenant, they clearly don’t give two flying f’s about 1. reaching targets (probably beyond low figures looking at the rest of the google reviews) and 2. having no professionalism in getting back to people. I would LOVE for google to start allowing 0 stars but as this feature hasn’t been modified, I’m obligated to give 1 star. Absolute waste of time. Don’t bother if you want to be looked after.

If I could leave zero stars I honestly would. Well what can I say about Mason Estates? Nothing positive that is for sure. From personal experience I found the staff rude, arrogant and either utterly useless or lazy (I'm not sure which but probably both). I rented a student property which was sold at one point during our tenancy, the new landlord switched the letting agent to Mason Estates. From day dot there was nothing but problems, there were no clear directions, the contract was a shambles (that they had obviously copy and pasted from the internet) and the staff had no idea what they were doing. I was told several times that it was their first student property and at one point asked how to advertise the property the next year for new students, I'm sure that was the staff's job, I am in no way a letting agent. It was written in our contract that staff would have to give 24 hours notice to come into the house but often a certain letting agent would appear in our hour unannounced. There was a severe delay when any repairs needed to be done. At one point my bed base broke (as the bed base was to put it bluntly pieces of cardboard/mdf superglued together with some material over the top, I would be surprised if it cost more than £50) and I waited over two months to get a new bed base. I called every week/two weeks to get an update, but I slept on my mattress on the floor whilst paying nearly £400 a month for a fully furnished room. When we had guests round and the letting agent came round unannounced he would be very rude to our guests also. I also found out from a council inspector that as the property was a HMO, that the fire alarm should have been tested and logged every week. There was no such test every week. From the log book the fire alarm had been tested once in the (almost) year that we lived there. Lastly, (there were lots of problems but too many to write on a review) when it came to getting our deposits back, we were given a specific deadline to get them back. We all had not heard a peep from Mason Estates, several of my housemates had to chase up Mason Estates. Luckily our deposits were in the Deposit Protection Scheme, so I had to pay a solicitor to write a letter to claim my deposit back, if they did not claim any damage I had done within 14 days (which I hadn't and they didn't even bother replying) then I would get my full deposit back. Needless to say, I would never recommend Mason Estates to anyone. They are highly unprofessional, decide on which laws apply to them when they like and do not carry out the tasks which are required by their job.

USELESS. I have been a tenant for 8 years and are they are unwilling to help in any regard.They close weekend and on lunchtime so are you have to take the day off of work to visit. I took the day off to go down to the office to be told it is by appointment only although i spoke to them on the phone 1 hour previously. Don't call you will not get a response or lies.