SIA Hair & Beauty

I went for an eyebrow threading which I've had done here before with no problems. Today, a newly hired lady served me. Her English wasn't great, but I didn't see a problem as long as we came to understanding of what it is I wanted. She asked me if I wanted my brows thin and I said no, not thin. She then pointed to the front of my brow and asked if she should take some hair off there and I said, 'Yes, just the stray hairs'. She then proceeds to take off a large area of hair at the tail end of my eyebrow. Before moving onto the next eyebrow, she showed me a mirror and I was shocked to see how thin my eyebrow had become. She then told me how it was neither her fault or mine. She said that she had asked me what I wanted and just followed what I said and that she pointed to the area where she was going to take hair off. When I questioned her saying, 'You pointed at the front of my brow and not the tail end, right? How then am I supposed to know you were going to take large chunks of hair from the tail end?' She couldn't dispute the fact that she only pointed at the front of my eyebrow. Her response was that every beautician points at the front to indicate that they will thin out the end of the eyebrow. I said to her that she can't say that about every beautician because in previous visits, non of her colleagues ever used her method on me. To prove this to her, I pulled out my loyalty card where there had been stamps from her colleagues. In the end, she didn't charge me, but I would have rather paid to have a good job done then to be left with one thinned out eyebrow and one naturally thicker eyebrow. I paid with my wasted time and the fact that I have to wait however long for my one eyebrow to grow out.

Excellent service excellent prices!!

Went to get my eyebrows done, lady didn’t do a thorough job at all. Left a lot of hair, I even asked her that ‘are you sure they’re tidy’ £5 wasted. Not about the money, just disappointed that these ladies working there aren’t great at what they’re supposed to be at. I’ve literally had to come home and pluck my brows!

went to sia guildford and it’s best gel manicure & pedicure I have ever had!

Absolutely appalling. Please do not get your eyebrows waxed here. I have just had a huge area of skin pulled off with strip wax less than two hours before a major event - this is despite me specifically asking what technique the therapist was most comfortable with, threading or waxing, and being reassured that she was equally competent at both. After noticing that she had caused an injury she failed to inform me - I only found out as I asked for the mirror as my skin was stinging, and this is the part I am most disappointed with - it is a known possible complication (due to sloppy technique) and if it occurs the client must be immediately informed. Dishonest and poor technique. Avoid.