Crystal Beauty M J

Awerful awerful., like wasted my 25pounds for nothing.,my nails are so very bad at the moment. Wasted money. Please don’t ever go there. I don’t know even why they are still in operation it’s should be shut down

This place made my nails crooked when I left to get one of my nails fixed. I have had them for about a week now and my acrylics have started to chip on the outside. Do not recommend this place because the staff are also rude and sometimes hurt I when getting them done. DONT GO THERE

The worst experience of my life .... my nails are so short and I didn’t even ask for them like this . I showed them a picture and they did the complete opposite

I had the most massive corn on my toe. This kind lady spent 2 hours taking it off. Fantastic service and now my wife can stroke my feet again. 10/10 would come to get my crusty toes sorted again

Would never recommend this place. Staff are so rude and unhelpful. I only went because it was closer to my work that the nail salon I usually go to. I was pushed for time on my lunch break so I tried somewhere new. Then within a few days one of my nails came off already. I went back to get it repaired. They were going to charge me £4.00 if I didn’t have the receipt! (Which is more than it would have initially been for my whole set initially!) I managed to find my receipt so they repaired my nails free of charge. However within another few days and just over a week from when I got them done 2 more of my acrylic nails snapped off!!! I was really annoyed, as this never happens elsewhere I go! Plus I had given my nails a break from acrylics for a while before getting these done, so if they were done properly they should have lasted much longer than this. I went back to ask for a repair or a refund as I was displeased with the quality of my nails and how long they had lasted. The women I spoke to was really rude! She said they couldn’t do anything when it had been over their week policy and it was likely that I was using my hands a lot that’s why (I mean who doesn’t use their hands a lot in the day that’s what they are for right?..). I explained this had never happened anywhere else and they should last up to three weeks. She also said they only repair nails once (this would be why they took my receipt off me when I got them repaired first time round, so people can’t go back when they have done a rubbish job with their nails!).The lady still refused a refund or new set to be done free of charge. Therefore I walked out and said I would never be returning there again! I would advise everyone to never go here. The staff are really rude. They don’t know what customer service means. As a manager in retail I know how you should treat your customers with respect. This is something they definitely don’t know the meaning of! Stay away. Venus beauty in Guildford is much better and they actually know how to do nails and treat their customers how they should be treated.. If I could have given mj crystal 0 as a review score I would have done!!