Costa Coffee

I'm being generous giving them 2 stars due to the guy's communication customer service was good, but the other stuff I'd give zero stars for. It's not cheap at Costa and I've spent a lot of money in various Costa branches over the past few months, if they don't do your food right it's very inconvenient. Went in there at about half 3 in the afternoon yesterday and he specifically asked me what sauce I wanted for my bap (Ketchup or Brown) I said Ketchup please and he gives me nothing?? Even brown sauce would've been better than tasting nothing. Even worse, a lot of the bacon was completely burnt as in black. I didn't look at any of this until I was on the train so it was £3.25 of the £10 I'd spent wasted. Do I really have to check these basic things in future before I leave the shop? I thought my previous Costa experience the day earlier wasn't great but at least that time I got my food. This time I paid £3.25 for a small bit of bread! The whole point of the purchase was because I had about 10 mins to buy some food for my long train journey. I hadn't eaten since the morning something really small as I was busy, then before I needed to take this long train journey back home I needed something big to eat as I hadn't eaten in so long and something to also last me until the next few hours later when I got another chance to eat. Hence buying a toastie and a drink as well but I was charged for a bap which was just bread so I had to just make do with 2 of the 3 things I paid for.

Good store- quite a bit of seating, good service too

Nice and easy, always friendly staff. It's a great place to stop off if you are just waiting for a train or waiting for someone. Toilets are nicer than the ones on the platform too, so a good idea to go there instead...

The staff at this branch seem to be unable to understand the difference between a black and a white coffee. It doesn't matter if I order through the app or order verbally, they somehow always get my order wrong. For context I only ever order a black americano. Not difficult to get right.

FSA rating 4/5 as of 04/05/2018 so sadly can't give 5 stars even though I'd like to. Staff are great and easy on the eyes. This Costa made me fall in love with the hot chocolate with cream, marshmallows and sprinkles that you need on a cold day when waiting for your delayed train. The ham and cheese toasties and delicious but very hot.