Reflect Medispa

Ranjit and Caroline looked after me so well from the moment I walked through the doors. They are both so kind, understanding and discrete. I can't wait to start my treatments!

I recently visited this spa and have never received such awful service. I would never usually write a review but the way this place made me feel is something I wouldn’t want anyone else to experience. When I first arrived I did think the spa was very clean and professional. As I walked up to the reception however I was not even greeted with a smile and told to take a seat and fill out a form. At this point I felt a bit intimidated as no-one was particularly accommodating and the reason for me visiting the spa was for a consultation for a new treatment which I needed advice on. I fill out the form which was all quite straight forward and a lady walks over and asks me to follow her in the treatment room. Again, not even a smile and no introduction of who she was or her position. I followed her in her treatment room and she just said “tell me”. I actually laughed because I couldn’t believe how she felt that was a way to speak to a customer. I begin to explain as I stand awkwardly in the room whilst she’s sat near the treatment bed. She taps the bed without saying anything so again I laugh under my breath. She looks and prods at my skin (not sure why?) and says it’s treatable but she wasn’t sure how many sessions it will take. She then asks me about my skin routine so I though this might be the hard sell point. She said what I’m using won’t do anything and she will get me the right creams. I wondered if she meant samples because how she said it was almost like “you will take it.” She didn’t explain to me the procedure of the treatment I was going to be booked in for nor asked if I had questions etc just got up and went “we’re done I’ll get the skincare creams” (I was in there for 2 minutes at most). Before I could even jump down from the bed she left the room and the door shut behind her. I sat there wondering if she was going to come back to explain the creams or if I should follow her to reception. I went out to see which way she went and couldn’t see her so just sat there like a lemon before she came back and wondered why I hadn’t followed her! As I then go to the till there are various creams put out and the lady tells me how often to use each one but without any information of the ingredients, benefits or the prices. I ask how much it is - “£110”. Both her and the receptionist stare at me, almost irritated. I say I’ll just have to get one (I felt I had to) I pick up one of the creams to look at it (whilst they stare at me in silence) and then the lady says “if you’re only getting one get that.” Before I can ask it’s £50 but I felt so judged and pressured into buying the product and embarrassed I couldn’t purchase all of them. I was then booked in for my treatment which I don’t even know what exactly it was. I was offered no patch test (which is so worrying as it was laser treatment). I later cancelled my appointment as the way they run their business is so appalling and unprofessional. When I called up to cancel, the phone was answered with “Can you hold please” which I then sat and waited and heard an entire conversation between the receptionist and another customer. It really was utterly appalling, potentially dangerous and an unprofessional service. I arranged a consultation elsewhere which was amazing and so professional (completely the opposite of this place) which made me ever more angry about medi spa hence my review. I can only assume the previous review are fake (funny they are all 5 stars?!) or perhaps they just took an immediate dislike to me. Also...the £50 cream has done absolutely nothing. Please avoid!

Thank you so much for my wonderful facial and the lovely welcome from the receptionist. My skin is glowing and the extraction was very thorough. I’m really looking forward to my next treatment.

Great experience every time I visit the clinic with great staff, the clinic has a very luxurious feel which looks great. Not looked back since I found Ranjit. Since the first consultation she understood my skin concerns and quickly advised me on the necessary treatments/products to help and she is friendly, chatty & professional with expert knowledge. I would highly recommend Ranjit & the clinic to anyone!!

Moved to the UK three and half years ago and being very fussy about my treatment/services, I was a bit anxious about finding a therapist for my laser hair removal as dark skin is particularly prone to burns. I've never looked back since I found Ranjit! She was warm and welcoming from the outset and she took the time to understand me and what I was looking for. We've since moved on from hair removal to skin care. Her treatment and product advice has always delivered results. She's an amazing therapist, who's knowledgeable and was able to put me at ease...I trust her completely!