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Hobbs

137-141 High St, Guildford GU1 3AD, UK
+44 1483 579646
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Reviews
Chloe Club (12/09/2020)
Spent over £200 on boots and it came in a box ripped, dented and taped back together. Not the sort of service you'd expect from a high end retailer. Spent over an hour on the phone trying to get a gift box as it was a present for my partner. Said they had none in the warehouse and that I should go to my nearest store (20 miles away) to see if they have any... Will not be shopping with them again!
Matthew Beard (07/15/2020)
Recently ordered some items for my wife using the Click & Collect service. Really disappointed 13 days have gone by and nobody can tell me where the items are or when I am likely to receive them. Ordered from Mint Velvet are those items turned up 2 days later. Come on Hobbs pick your service levels up - retail is really difficult now. Surely you don't want to be another statistic?
Jo (03/16/2020)
I ordered from them over the phone as the item I wanted was out of stock online and paid for it over the phone. It was delivered to me quite quickly however, there was no reciept in the parcel and my surname was mis-spelt even when I already spelt it to them over the phone. I have asked if i could have an order number or confirmation for my order but was told it would be in the parcel which wasn't. Anyway I have rung customer services and the Guildford branch to ask for help about returning the item as it didn't fit. This was quite time consuming but I am pleased that the ladies I spoke to over the phone at branch and customer services were very helpful. It is a nice store and most staff are helpful, just wish they were more organized when taking phone orders.
Anne Leggett (10/12/2018)
They missed a sale because they didn't answer the phone
K Meidl (09/18/2018)
Never answer their phones and when they eventually do, are rude and unapologetic for the poor service. Today, for example, I tried calling starting 09:52. The phone rang until it rang off - twice. Rubbish.
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