Home United Kingdom England The White Company

The White Company

Tunsgate Quarter, Unit 6B, Guildford GU1 3QY, UK

+44 1483 459035

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Detailed Information

Place Types Department store
Address Tunsgate Quarter, Unit 6B, Guildford GU1 3QY, UK
Coordinate 51.2349844,-0.5720706
Website http://www.thewhitecompany.com/
Rating 3.7
Compound Code 6CMH+X5 Guildford, UK

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Reviews

O V (10/21/2020)

The opening hours are inaccurate. I checked before arriving that the store closed at 6pm - I arrived at 4:55pm and was told the store is now closed. When I showed the woman the hours displayed on google, she simply said they weren't going to change the hours shown even though they were wrong. There were people waiting to go in to the shop behind me who also had specifically checked it closed at 6pm. We all had taken the time to come into the high street, pay for parking etc and the shop cannot even be bothered to update their working hours. The woman at the door said it was 'not possible to change google hours' - this is very obviously false, I used to work at a location registered on google and it would take me circa 2 minutes to change our opening hours around christmas time etc.

Juliette Smiley (08/30/2019)

lovely range of great quality items but on the few occasions I have visited the Guildford Tunsgate shop, the staff have been very slow to assist saying 'I'll be with you in a minute' and then carrying on chatting with colleagues. The shop has been void of customers but staff are still seem reluctant and slow to help. I expect more from a premium shop and will revert to shopping online. Shame.

Brenda Harrington (01/21/2020)

It was of interest to read the previous review and share some of her comments in relation to staff interaction. They all seem to be busy doing other things than interaction with customers a d a smile or two might go a long way. But my experience was one of trying to get a refund for an article I bought for my future grandchild. A week ago purchased several articles but one in particular was ordered in store to be delivered to home address.Having received this I had a change of mind and the delivery note within the box said I could return to store which is what I did within 14 days. From that moment the service went downhill was told my name wasn't on their computer system how strange as I have bought several things over the years and get your brochure. I was told I couldnt get refund without original receipt but as I pointed out there is no mention of that on deliver statement. I just felt I was in the wrong. And asked to produce I'D . Rhiannon aappeared to then offer to get the item returned to depot anda refund would then come from them . It comes across that' it's a privelege to shop in White Company and customer service is secondary. One lost customer

D.A (04/21/2019)

Love shopping here! The staff are knowledgeable and attentive. Service is second to none. Products are absolutely brilliant! All dedicatedly keep shopping here!