Surrey Amps

Exceptional customer service. Sorted my Wharfedale monitor problem even though they were officially closed over the New Year holiday. Thanks so much again Stan and Andy.

Ace people if you need an amp repair these are the guys service is amazing after care is great Stans knowledge of older amps from 70s like my sound city is simply beyond believe would highly recommend this company

I love these guys. They are all so incredibly unbelievably awesome. And I am sooo sorry if I ever gave the impression that I told them not to carry out work on my speaker and then they went ahead and did the work anyway.

Surrey Amps completely revived my vintage Fender Princeton Reverb II - and wouldn’t give it back until they were sure it was perfect. It is - better than it ever was. Thanks guys.

Interesting customer service to say the least. As a professional venue we’ve been using Surrey Amps for over 13 years now, but I can honestly say that we will no longer be using them anymore and have found another service provider. One employee in particular named Stan (who I believe is actually the owner), was my main point of contact throughout the process. I found his behaviour towards me to be entirely disrespectful and straight forwardly rude. Stan took the time to explain what work had been carried out, but did so in a manor which was more like talking at me, and not to me after querying it. I would personally never talk over and cut off a customer when they’re talking. I would notably like to point out that not all of Surrey Amps behave in this manor - Andy, another point of contact was lovely and polite throughout the entire process. After a justified and opinion oriented negative review was left by an employee at our workplace who dealt with Surrey Amps during this process, Stan was quick to continuously call my personal number and text me regarding this apparent “slanderous” review, threatening to take legal action. This was not only harassing and threatening, but totally unjustified and intimidating - particularly on my personal number. I hope this isn’t how all negative reviews are dealt with! It’s a shame we’ve had this issue with Surrey Amps, I hope they’re able to sort their customer service hick-ups out for other customers. It’s unfortunately passed a line for us now where we won’t use, or recommend Surrey Amps to other industry professionals.