Andertons Music Co.

This one should be one of the most famous European musical stores, right? Well, they're talented in making useful and well-made YouTube videos, but they're undoubtedly the worst musical shop I have ever had experience with (by far the worst shopping experience of my life). I'm pretty sure no one else could have treated me worse than that: that was my first and surely last purchase at Andertons. More than one month ago I ordered two effect pedals. They were temporarily out of stock, so it was kind of a pre-order. Long story short: the pedals should have arrived on 25th September (or even a little earlier) to their store; however, today I'm still waiting for Andertons to dispatch my order. Every single time I found out the estimated date was incorrect (since on the same day there were no dispatch notifications of any kind) I had to write them an email to discover that there were been further delays on the restock of the items. Today marks something like the 6th time that this happens: this morning I wrote them another email to make sure that at least this time the date was correct and -surprise surprise- they've just replied saying there's another delay!! I swear, this is freaking unbelievable... In conclusion: - if there are issues with your order, they'll never let you know unless you write them something about it. - their estimated dates are completely fake and will change on a daily basis or something. Actually, I'm starting to think this is some kind of scam, so I suggest you avoid this store, at least the online one.

TOTALLY unreliable company. I ordered January 3, 2020, my order was supposed to arrive January 6. I never received a confirmation email. I Called them on January 6, they said they would deliver it "tomorrow." Well, the next day it didn't arrive. Called again. Again they said "tomorrow." Well, guess what. I have a PLANE to catch "tomorrow." Order cancelled. Big headache. Would never deal with this company ever again. Totally lame customer service and sloppy. And the kicker is: their store is in Guildford and I ordered to LONDON. I mean, jeez, how lazy can you be?!?! It's, like, the same freakin' city. UGH. UPDATE Jan 9: After they didn't deliver my items, Andertons credited my card. BUT they credited me several pounds LESS than what I paid!! Even though I never received any merchandise. When I followed up with their customer service reps, they told me that I received a lower amount based on fluctuations in the exchange rate and that I, as the customer, basically have to eat the loss. WHAT?!?!?! SCAM SCAM SCAM this company is totally UNTRUSTWORTHY, INCOMPETENT, and UNCARING towards customers. STAY AWAY AT ALL COSTS!!! I've opened a case with my credit card company disputing the transactions and am taking all the legal steps necessary to protect myself from this SCUMBAG company. BUYER BEWARE stay away from this company. Go buy from their competitors. They don't know the meaning of customer service. Literally the worst experience doing a transaction in my entire life.

Ordered an item online showing in stock Get an email advising me it wasn't in stock. No offer of compensation or polite appology by phone just an email notifying me of my disappointment blaming thier supplier typically disapodisappo online service