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Budget Car Hire

Central Heathrow Location, Northrop Rd, London, Hounslow TW6 2QA, UK

+44 344 544 4600

Map

Detailed Information

Place Types Car rental
Address Central Heathrow Location, Northrop Rd, London, Hounslow TW6 2QA, UK
Coordinate 51.470081,-0.449099
Website https://www.budget.co.uk/rental-locations/heathrow-airport?map=
Rating 3.4
Compound Code FHC2+29 Hounslow, UK

Openning hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Photos

Reviews

Burt Grinstead (10/13/2020)

NO STARS! DO NOT USE THIS COMPANY! We returned our car to the wrong location by accident. When dropping off, they didn't tell us we returned it to the wrong rental place. We, the customers, realized we had returned our car to the wrong place on our own. Five minutes after we dropped the car off, we walked back to the Avis/Budget center to either take the car back and go to the other location (which was twenty minutes away) or work out some other solution. Instead of providing any help, they said they closed our account and charged us £130 for a "one-way fee". We asked to dispute this fee, they said it was too late. We called to dispute this fee. They didn't try to help. Instead, they offered us £20 off our next rental and when we continued to try to pursue any sort of refund they hung upon us. I'm never using this company again, and I hope nobody else does. I never write reviews, but this was a terrible experience and really shows that this company doesn't care about the customer.

Daniel McAneney (08/31/2020)

I had a very pleasant experience with Avis Budget given the current circumstances. The service was very quick and was even given an upgrade. Will be sure to use them again soon.

f. zotomayor (08/31/2020)

Initially went with budget as it is in the terminal. (ie no need to take a shuttle) but when we were there (20 August 20) they had moved offices to a different location and you ended up having to go and take a shuttle which added an additional 15-30 minutes. When getting the vehicle, no issues whatsoever but returning the vehicle was a mess. The address on the contract led back to the office at the terminal instead of the one we were driven to by the shuttle. As we were going to miss the flight, we had no choice but to leave the keys at that office. (closed but had a return box for the keys) Make sure you ask for the address where you are to return the car as the address in the contract isn't up to date. When we finally had someone call us back, we were at the gate ready to board. They said they would let us know if we'd incur additional charges by leaving the car at the terminal. These are really the only reasons I gave them a 4 star rating instead of a 5.