Map
Detailed Information
- Place Types Jewelry store
- Address 31 High St, Guildford GU1 3DY, UK
- Coordinate 51.2351984,-0.5759062
- Website http://www.whibleys.com/
- Rating 4.3
- Compound Code 6CPF+3J Guildford, UK
Photos
Reviews
Excellent customer service. I've bought a few items from here and always been greeted with a very warm welcome. The team all have good knowledge of their items and I also had my wedding ring mended, which is nearly 20 years old and it was returned to me looking as good as new! Well worth the money to fix it. I just love this store, it's the best.
It is so rare to experience genuinely good customer service from very genuine people and John and Dawn are just so kind, down to earth and real.
They were both so happy to help in every way that they could, yet there wasn't even a slight whiff of a hard sell. When you arrive, you have 100% of their focus and expertise and they listen and are attentive to your needs.
I arrived, looking scruffy, in all my motorbike gear after a torrential downpour, yet they were welcoming and kind, despite me looking all dishevelled and 'out of place'.
As I said, I had 100% of their focus and I very quickly felt like I was chatting to old friends as I explained what kind of engagement ring I wanted.
I was happy to have bought my fiancé's engagement ring and necklace from them and we will certainly return to buy our wedding rings from them too.
Thank you John and Dawn, you are not only a credit to Whibley's, but to the retail sector in general.
Took a couple of rings in for repair. They were very helpful, reshaping one ring on the spot and fully explaining the quote and repair process for the other. Very welcoming and courteous.
Really friendly and helpful and definitely will go back for any future purchases.
Brought a lovely second-hand watch and could not be happy with the services and kindness from the shop staff.
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